Retail Experience Specialist
5 days ago
**Why Join Us?**
Vodafone New Zealand Limited is committed to creating a better-connected Aotearoa. We believe in investing in our people, our communities, and our products and services to make a real difference for New Zealanders.
About the Role:
This is a part-time opportunity (20 hours per week) for our Retail Agent position at The Crossing Store in Tauranga. As a Customer Champion, you'll play a critical role in ensuring our customers receive exceptional service and support.
Your Key Responsibilities:
- Provide Expert Advice: offer guidance on our products and services to meet customer needs
- Resolve Issues Efficiently: address sales/service/technical issues in a timely and professional manner
- Collaborate with the Team: contribute to knowledge sharing and learning across the team to improve customer outcomes
- Ensure Accuracy: verify sales and service orders to ensure customer expectations are met
- Communicate Effectively: respond to customer interactions via various channels and provide tailored solutions
Requirements:
- Customer-Focused Approach with excellent communication skills
- Logical and Analytical Thinking to diagnose and troubleshoot customer issues
- Previous Sales or Customer Service Experience in a retail environment
- Motivation to Achieve/Exceed KPIs and Targets
- Flexibility and Adaptability to work rotational shifts including evenings and weekends
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