Customer Service Advocate

3 days ago


Auckland, Auckland, New Zealand Xero Full time

Xero is looking for a skilled Customer Service Advocate to join our team. As a key member of our Customer Experience Team, you'll work closely with customers to understand their needs and provide tailored support to help them get the most out of Xero.

Key Responsibilities:

  • Provide high-quality service to customers through various channels, including phone, email, and chat
  • Escalate complex issues to senior team members while ensuring customers are kept up-to-date throughout the resolution process
  • Develop and maintain knowledge of Xero's products and services, as well as industry trends and best practices
  • Collaborate with internal stakeholders to identify opportunities for improving customer experiences and drive process improvements

If you have a passion for delivering exceptional customer experiences and possess strong communication and problem-solving skills, we'd love to hear from you



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