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Customer Success Partner

2 weeks ago

New Plymouth, Taranaki, New Zealand Alter Global Full time

About the Role

We are seeking a highly motivated and driven Business Growth Manager to join our team in the Taranaki region. This is an exciting opportunity to support and grow our business, working with some of the highest-performing dairy farms in New Zealand.

As the primary point-of-contact for our customers, you will be passionate about driving farmer success and providing exceptional service to one of the world's fastest-growing companies. You will be backed by a team of exceptional people on the ground in the North Island and at our Auckland HQ, ensuring this is the best job you'll ever have.

This role is based remotely in Taranaki. Your day could look like:

  • Account Management: Nurturing and expanding the revenue of current customers, adding value in every interaction to drive on-farm goals and performance.
  • Deployment: Supporting the onboarding, training, and implementation of our system on customers' farms, ensuring all relevant farm owners, managers, and workers can successfully use it.
  • Relationship Building: Cultivating genuine and trustworthy relationships with farmers, their teams, and families, fostering strong connections and understanding.

Key Requirements:

  • 2-4 years of experience in relationship management/account management roles.
  • Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed.
  • Strong business acumen and positive attitude.

Benefits:

  • A genuine and shared connection to our mission to make a difference in the world.
  • The excitement, risk, and reward of a high-growth technology scale-up.
  • The pride of joining an iconic New Zealand technology company growing successfully on the global stage.