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Strategic Account Growth Manager

1 week ago

Christchurch, Canterbury, New Zealand Servicenow Full time

About Our Company
We are a global leader in innovation, empowering organizations to find smarter, faster, and better ways to work. With a presence in over 170 countries, we have transformed how companies work, serving over 8,100 customers, including 85% of the Fortune 500.

The Opportunity

We are seeking an experienced Customer Success Executive to lead the post-sales activities within our most valuable accounts. This position plays a critical role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Your Key Responsibilities
  1. Lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals and bringing relevant industry thought-leadership to the table.
  2. Develop and execute integrated pre- and post-sales strategies with Account Executives, delivering long-term value for both the customer and ServiceNow.
  3. Identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them.
  4. Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion.
Your Qualifications and Experience
  • A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
  • Proven track record in building and leading high-performing Customer Success or Consulting teams.
  • Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.