Application Support Engineer

1 month ago

Auckland, New Zealand Wananga Full time

Posted: 10 October 2024 Closing date: 25 October 2024 Job type: Permanent Full Time
Department: Academic Registry
Position: Non-teaching
Vacancy Reference Number: 24AR44
Te Whare Wananga o Awanuiarangi offers the highest standards of tertiary education from certificate to doctorate levels, including programmes for international scholars of indigenous studies. Our vision is to promote, grow and sustain Maori language, knowledge and culture, according to tikanga Maori practice.
This is an exciting time to be part of Maori and indigenous scholarship, and our success relies on the excellence of our people and our connection to the communities that we serve. We offer a stimulating teaching, research and professional working environment in one of our three campuses: our main campus in Whakatane, Tamaki Makaurau (Auckland) and Te Tai Tokerau (Northland).
We are seeking a skilled Application Support Engineer to join our Academic Registry team. In this role, you will provide application support relating to student-centric systems to the Academic Registrar and wider TWWoA management. This includes but is not limited to:
Providing technical support for enterprise-level application systems;Responding to general questions and service requests;Researching, diagnosing, troubleshooting, and identifying potential solutions for issue resolution;Prioritising multiple, open issues;Documenting issue triage as troubleshooting progresses;Following best practices for change control of proposed solutions;Working effectively with internal and external stakeholders.Our successful applicants will have:
A degree in a relevant field.Experience in system application support.Experience using student management information systems.Experience with database, application, and workflow and interface design and development.Experience with:Published and ad hoc report development.Change management processes and workflows.A current, unrestricted private motor vehicle driver's licence.You will have knowledge of Tikanga Maori and the ability to communicate at a basic level in Te Reo Maori, or a willingness to improve Te Reo Maori skills beyond basic level.
We offer a supportive working environment and welcome candidates from all backgrounds to apply.

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