Caring Caller Team Leader

4 days ago


Auckland, Auckland, New Zealand Stjohn Full time

Caring Caller Team Leader | Specialty Team - SamoanCasualPrimary Location: AucklandHato Hone St John has been serving New Zealanders and working to save lives since 1885.
As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.Our Caring Caller programme is a telephone friendship service.
We match volunteers with clients around the country who would benefit from regular connection.
Our specialty teams support members of your own community, with volunteers and clients being able to connect in Samoan and/or English.This volunteer Team Leader position is integral in ensuring our programme provides both our volunteers and clients with a seamless experience by supporting our incredible Caring Caller volunteers.
The role involves:Attraction, recruitment, and training of new volunteersProviding support and mentoring advice to your team of volunteersEnsuring all clients are receiving compatible matches that are meeting their needsProviding reporting to relevant St John staffMaintaining strong relationships with local Area Committee and attending meetings as required/invitedOrganising recognition events, meetings, and training for the teamKo wai koe - About you:To be successful in this role, you will have:Excellent communication skills, an empathetic personality, and a genuine interest in the well-being of othersPrevious team management experienceOver 18 years of ageSuccessful applicants will receive full training and membership of Hato Hone St John (which gives free ambulance service for immediate family).Me pehea te tuku tono - How to apply:For further information please contact Gemma Bardsley on (email protected) for a confidential discussion.At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work.
We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly.
If you're excited and think you have what it takes, we want to hear from you
Even if your experience doesn't align 100%.
Please apply or contact the recruitment advisor listed on the advertisement for a korero.
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