Client Service Representative

4 weeks ago

Nelson, New Zealand Halter Full time

**Job Title:** Client Service Representative **Company:** Halter **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Job Description:** Halter, a pioneering company in the agri-tech industry, is looking for enthusiastic and resourceful individuals to join our dynamic team as Client Service Representatives.
This entry-level position provides a fantastic opportunity for those looking to kick-start their career in customer service, with a strong emphasis on developing client relationships and ensuring their satisfaction with our innovative products and services.
### Responsibilities: As a Client Service Representative, your primary responsibilities will include, but are not limited to: 1.
**Client Support:** - Serve as the first point of contact for customer inquiries, providing timely and friendly assistance via phone, email, and in-person interactions.
- Address and resolve client issues efficiently, demonstrating a commitment to customer satisfaction and loyalty.
2.
**Product Knowledge:** - Acquire and maintain in-depth knowledge of Halter's products and services to effectively communicate with clients and provide accurate information.
- Assist clients in troubleshooting product-related issues and guide them through best usage practices.
3.
**Documentation and Reporting:** - Maintain accurate records of client interactions, inquiries, and feedback using our customer relationship management (CRM) system.
- Collaborate with the sales and technical teams by providing insights and feedback from clients that may help in service improvements.
4.
**Sales Support:** - Assist in identifying sales opportunities based on client interactions, and maintain a positive attitude towards upselling when appropriate.
- Support marketing initiatives by gathering feedback on promotional efforts and client preferences.
5.
**Team Collaboration:** - Work closely with colleagues to ensure a seamless customer service experience.
- Participate in team meetings to provide input on client concerns and service improvements.
6.
**Continuous Improvement:** - Engage in professional development and training opportunities to enhance skills and service capabilities.
- Contribute to a culture of innovation by offering suggestions for improving client service processes.
### Requirements: **Qualifications:** - High school diploma or equivalent preferred, but not mandatory.
- Previous experience in a customer service role is a plus, but not required - a willingness to learn is key.
**Personality Traits:** - **Resourceful**: Ability to think critically and find solutions independently when faced with challenges.
- **Independent**: Self-motivated and capable of managing tasks with minimal supervision.
**Soft Skills:** - **Cooperation**: Demonstrated ability to work well as part of a team, fostering a collaborative environment.
- **Planning**: Strong organizational skills with an emphasis on effective prioritization of tasks and responsibilities.
### Benefits: - Paid sick leave to support your health and well-being.
- Employee discounts on Halter products and services.
- Free food to keep you energized and satisfied during your shifts.
### Working Environment: At Halter, we cultivate a sense of ownership and responsibility at every level.
We encourage team members to take initiative, make decisions, and contribute their ideas to improve client services and internal processes.
### Deadline for Applications: Please submit your application by **October 31, 2024**.
### Equal Opportunity Statement: Halter is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants of all backgrounds and experiences to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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