Customer Care Consultant
7 days ago
If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply todayMajestic scenery.
Extraordinary wildlife.
And an escape unlike any other.
It's all in a typical day's work for us here at SeaLink - connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands.At SeaLink, we believe in connection and teamwork.
People come and stay at SeaLink - because of "one boat, one team" we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal.When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle - for you and your own family.We have an exciting permanent opportunity for a customer driven enthusiast to join our Customer Care Team based at Hamer Street in providing exceptional customer service to our Waiheke and Great Barrier Island ferry customers.Key Accountabilities include:Oversee the smooth queuing and loading of vehicles and passengers onto our vesselsReceive in-bound customer booking(s) enquiries and/or complaints by telephone and emailTicket office - be the face of SeaLink in the terminal office when serving our customersProcess all customer requests pertaining to sailing enquiries and bookingsRespond to all online/email queries in a timely mannerBe the escalation point for any customer complaints or queriesMaintain our booking system including online capabilityRequirementsTo be successful in the role you will need to have the following skills, knowledge and experience:Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageousProven experience in customer resolutionAbility to establish and maintain effective relationships with customers and gain their trust and respectThe ability to work at other terminals as requiredDue to the early starts of this role, public transport cannot be relied uponBenefitsThe opportunity to work for a company who cares about their peopleOpportunity to work with like-minded, passionate individualsLearning and development opportunitiesFlexible work optionsAwesome travel benefits via our vessels to Waiheke and Great BarrierBirthday leave - A paid day off to celebrate your birthdayHealth InsuranceHealth and Wellbeing programmeIf this role sounds like the exciting opportunity you're looking for, Apply now
Please submit your CV and a cover letter, specifically addressing the above skills and experience.A position description can be provided upon request.SeaLink has a strong commitment to workplace health and safety and the well-being of our people.
Successful candidates will be required to undertake a pre-employment drug test and a criminal record check.
All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.
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