Customer Service Representative

2 weeks ago

Wellington, New Zealand New Zealand Government Full time

Customer Service Representative at New Zealand Transport Agency, Wellington Excellent training, development, and career opportunities 5 weeks annual leave + great benefits Based in our Wellington office | 2nd December start Te Whiwhinga mahi | The opportunity
Come and be part of a special organisation that is connecting Aotearoa in more ways than one We are looking for experienced Customer Service Representatives. These roles are more than simply "answering the phone", you will be the voice of New Zealand Transport Agency Waka Kotahi.

In these roles you will be the first point of contact for our customers. By delivering outstanding service through both inbound phone-based support as well as email interactions along with administrative duties. You'll provide timely and accurate advice and make a positive impact on our customers' experience.

We will provide you with ongoing training and support to enhance your existing skills and confidently problem solve our customers' needs.

Hours
We are currently recruiting for hours between Monday to Friday 7.55am - 6pm. Full time, 40 hours per week - rotating weekly shifts within the hours above. Rosters are published every 3 weeks.

Ko koe tenei | About you
We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative.

An ability to flex and adapt An innovative approach to problem solving and working smarter Experience working in a Contact Centre Great attention to detail and be able to retain complex information Have the willingness to learn and have a high level of computer literacy You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

These roles have a start date of the 2nd December.

Ko wai matou | About us
At NZ Transport Agency | Waka Kotahi, it all starts with our people. The organisation's performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.

The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.

Along with our other benefits, we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.

Ra Katinga | Applications close: 27 October 2024

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA | Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Note: You may be redirected to the employer's careers website.

#J-18808-Ljbffr

  • Customer Service Representative

    3 days ago

    Wellington, New Zealand Straitnz Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we've worked hard to make sure each of our sailings are a unique and memorable experience!This is no ordinary, same-same kind of job. Our Customer Service Representatives are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait Ferry...

  • Customer Service Representative

    2 days ago

    Wellington, New Zealand Straitnz Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we've worked hard to make sure each of our sailings are a unique and memorable experience!This is no ordinary, same-same kind of job.Our Customer Service Representatives are the face of Bluebridge.They are here to help make our customers realise the excitement of a Cook Strait Ferry...

  • Customer Service Representative

    2 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Customer Service Representative at New Zealand Transport Agency, Wellington Excellent training, development, and career opportunities 5 weeks annual leave + great benefits Based in our Wellington office | 2nd December start Te Whiwhinga mahi | The opportunity Come and be part of a special organisation that is connecting Aotearoa in more ways than one! We are...

  • Customer Service Representative

    4 months ago

    Wellington City, New Zealand StraitNZ Full time

    Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our **Customer Service Representatives** are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait...

  • Customer Service Representative

    3 weeks ago

    Wellington, New Zealand Evolve Outdoors Full time

    Sales - Inbound (Call Centre & Customer Service)Full timeEvolve Outdoors was founded in 2002 to create the highest performing hunting & fishing apparel imaginable. We are now NZAU's leading hunt/fish business and growing fast, with our hearts set on transforming the global specialist hunting apparel industry for good.Our goal is to build the world's most...

  • Customer Service Representative

    2 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Customer Service Representative at New Zealand Transport Agency, WellingtonExcellent training, development, and career opportunities5 weeks annual leave + great benefitsBased in our Wellington office | 2nd December startTe Whiwhinga mahi | The opportunityCome and be part of a special organisation that is connecting Aotearoa in more ways than one! We are...

  • Customer Service Representative

    3 days ago

    Wellington, New Zealand New Zealand Government Full time

    Customer Service Representative at New Zealand Transport Agency, Wellington Excellent training, development, and career opportunities5 weeks annual leave + great benefitsBased in our Wellington office | 2nd December start Te Whiwhinga mahi | The opportunityCome and be part of a special organisation that is connecting Aotearoa in more ways than one! We are...

  • Customer Service Representative

    3 days ago

    Wellington, New Zealand New Zealand Government Full time

    Customer Service Representative at New Zealand Transport Agency, Wellington Excellent training, development, and career opportunities 5 weeks annual leave + great benefits Based in our Wellington office | 2nd December start Te Whiwhinga mahi | The opportunity Come and be part of a special organisation that is connecting Aotearoa in more ways than one!We are...

  • Customer Service Representative

    2 weeks ago

    Wellington, New Zealand Evolve Outdoors Full time

    Sales - Inbound (Call Centre & Customer Service) Full time Evolve Outdoors was founded in 2002 to create the highest performing hunting & fishing apparel imaginable. We are now NZAU's leading hunt/fish business and growing fast, with our hearts set on transforming the global specialist hunting apparel industry for good. Our goal is to build the world's most...

  • Customer Service Representative

    3 days ago

    Wellington, New Zealand Evolve Outdoors Full time

    Sales - Inbound (Call Centre & Customer Service) Full time Evolve Outdoors was founded in 2002 to create the highest performing hunting & fishing apparel imaginable.We are now NZAU's leading hunt/fish business and growing fast, with our hearts set on transforming the global specialist hunting apparel industry for good.Our goal is to build the world's most...

  • Customer Service Representative

    3 days ago

    Wellington, New Zealand New Zealand Government Full time

    Customer Service Representative at New Zealand Transport Agency, Wellington Excellent training, development, and career opportunities 5 weeks annual leave + great benefits Based in our Wellington office | 2nd December start Te Whiwhinga mahi | The opportunityCome and be part of a special organisation that is connecting Aotearoa in more ways than one! We...

  • Customer Service And Sales Representative

    3 days ago

    Wellington, New Zealand New Palm Innovations Full time

    At New Palm Innovations, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales Representatives continue to be the...

  • Customer Service And Sales Representative

    2 weeks ago

    Wellington, New Zealand New Palm Innovations Full time

    At New Palm Innovations, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales Representatives continue to be the...

  • Customer Service Representative

    2 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Permanent full time $66,000pa + KSExcellent training, development, and career opportunities5 weeks annual leave + great benefitsBased in our Wellington office, 2nd December startTe Whiwhinga mahi - The opportunityCome and be part of a special organisation that is connecting Aotearoa in more ways than one! We are looking for experienced Customer Service...

  • Customer Service Representative

    3 days ago

    Wellington, New Zealand Cgr Services Full time

    Permanent full time $66,000pa + KSExcellent training, development, and career opportunities5 weeks annual leave + great benefitsBased in our Wellington office, 2nd December start Te Whiwhinga mahi - The opportunityCome and be part of a special organisation that is connecting Aotearoa in more ways than one! We are looking for experienced Customer Service...

  • Customer Service Representative

    3 days ago

    Wellington, New Zealand Cgr Services Full time

    Permanent full time $66,000pa + KS Excellent training, development, and career opportunities 5 weeks annual leave + great benefits Based in our Wellington office, 2nd December start Te Whiwhinga mahi - The opportunity Come and be part of a special organisation that is connecting Aotearoa in more ways than one!We are looking for experienced Customer Service...

  • Customer Service Representative

    2 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Permanent full time $66,000pa + KS Excellent training, development, and career opportunities 5 weeks annual leave + great benefits Based in our Wellington office, 2nd December start Te Whiwhinga mahi - The opportunity Come and be part of a special organisation that is connecting Aotearoa in more ways than one! We are looking for experienced Customer Service...

  • Customer Service Representative

    3 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    * Permanent full time | $66,000pa + KS * Excellent training, development, and career opportunities' * 5 weeks annual leave + great benefits' * Based in our Wellington office | 2nd December start Te Whiwhinga mahi |'The opportunity'Come and be part of a special organisation that is connecting Aotearoa in more ways than one!'We are looking for experienced...

  • Customer Service Representative

    4 months ago

    Wellington City, New Zealand NZ Post Full time

    Customer Service Representative (Damages) - You'll do your training in Ngaio, then work in Carmel Terrace - $26.06 per hour - Varied and physical role As a Customer Service Representative based in our Wellington Super Depot in Grenada North, you will provide excellence in customer service, to both internal and external customers,solving inquiries and...

  • Customer Services Representative

    5 months ago

    Wellington City, New Zealand Shred-X Full time

    **Customer Services Representative** **Post Haste Group** **Wellington** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and staff...