Customer Service Representative

4 weeks ago

Wellington, New Zealand Cgr Services Full time

Permanent full time $66,000pa + KS
Excellent training, development, and career opportunities
5 weeks annual leave + great benefits
Based in our Wellington office, 2nd December start

Te Whiwhinga mahi - The opportunity
Come and be part of a special organisation that is connecting Aotearoa in more ways than one We are looking for experienced Customer Service Representatives.
These roles are more than simply "answering the phone"; you will be the voice of New Zealand Transport Agency Waka Kotahi.
In these roles, you will be the first point of contact for our customers. By delivering outstanding service through both inbound phone-based support as well as email interactions along with administrative duties.
You'll provide timely and accurate advice and make a positive impact on our customers' experience. We will provide you with ongoing training and support to enhance your existing skills and confidently problem solve our customers' needs.
Hours
We are currently recruiting for hours between Monday to Friday, 7:55 am - 6 pm. Full time, 40 hours per week - rotating weekly shifts within the hours above. Rosters are published every 3 weeks.
Ko koe tenei - About you
We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative:

A passion for delivering outstanding customer service
Great communication skills
An ability to flex and adapt
An energetic attitude
An innovative approach to problem solving and working smarter
Experience working in a Contact Centre
Great attention to detail and the ability to retain complex information
Willingness to learn and have a high level of computer literacy

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori.
You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Ko wai matou - About us
At NZ Transport Agency Waka Kotahi, it all starts with our people. The organisation's performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa.
Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.
The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use, and effective for users.
Along with our other benefits, we also have new Waka Kotahi Life, Income Protection, and Critical Illness Insurance scheme available for permanent employees.
Ra Katinga - Applications close: 27 October 2024
For further information, email: ******
To be considered for this position, you must have a legal right to live and work in New Zealand.
NZTA Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.
Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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