Guest Service Associate

1 week ago

Wellington, New Zealand Accor Hotels Full time

Company DescriptionJoin us at Accor, where life pulses with passionAs a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the worldYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist.Job DescriptionPrimary ResponsibilitiesOutlet OperationPerform opening/closing side duties as assigned and set all tables according to standards and procedures.Deliver F&B services in accordance to departmental standards and procedures.Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation.Greet all patrons warmly upon arrival at the door and escort them to the table.Ensure that all food & beverage are served according to service standard.Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons' table at the correct temperature.Try to remember individual patron's names and their preferences to extend a personalized service.Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross-sell other dining venues when the outlet is full.Thank all patrons for patronizing the outlet upon their departure.Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area.Collect food and beverage supply requisition, ensure that the stock collected is as per requisition.Report any complaints, incidents or other irregularities to management.Assist other Food & Beverage outlets with their operations during peak times or when required.Other ResponsibilitiesMaintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.Be well versed in hotel fire & life safety/emergency procedures.Attend all briefings, meetings and trainings as assigned by management.Report for duty on time wearing clean and complete uniform at all times.Maintain a high standard of personal appearance and hygiene at all times.Perform other reasonable duties assigned by the Management of the Hotel.QualificationsSecondary / High school education.Additional certification(s) in Food & Beverage will be an advantage.Good reading, writing and oral proficiency in English language.Ability to speak other languages and basic understanding of local languages will be an advantage.Additional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.Note: Customization may be included for any specific local or legislative requirements, such as work permits.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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