Subject Matter Expert/Training Advisor

2 days ago

Wellington, Wellington, New Zealand Verifone Full time

Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry.
Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast-paced work environment in which employees are focused on results and have opportunities to excel.
We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions around the world.
We strive for excellence in our products and services and are obsessed with customer happiness.
Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit.
Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners, and investors.
It is this passion for innovation that drives each one of our employees for personal and professional success.About the role:The Training Advisor/Subject Matter Expert covers all training and process documentation requirements for the operational teams including Sales Operations, Finance Operations, Accounts Receivables, Collections, and Hardware Recovery.As part of the role, you will interact with internal departments, our banking partners, and customers to develop training content and process documentation and deliver training sessions to staff within the operational teams.
You will be responsible for the articles and content within the knowledge management system.The Training Advisor/Subject Matter Expert role also provides support to the Team Leader Sales Support in day-to-day management of the team.You will be responsible for all escalations as well as process enhancement across all departments.You will ensure you are the expert across all departments having in-depth knowledge of each department to ensure you can provide training, feedback, assistance, and support.What you'll be required to do:Training:Provide full training for new team and existing staff membersProvide training in process changes for existing team membersProvide cross-training between the teamsMaintain process and training documentation to ensure it is valid and up to dateProcess Enhancements:Represent Customer Support teams at SME forumsWork closely with other teams to ensure process changes don't adversely affect downstream processesConsider and respond to any process changes brought in by other teams that will affect the Customer Support teamsWork with the Customer Support teams to review and improve team processesConsistently review existing processes to see how improvements can be made, through either Jupiter changes or process changesPerform user acceptance testing (UAT) for Jupiter changes that affect the Customer Support teamsBe proactive in looking for new and efficient ideas to be implemented across all teamsPeople Coaching:Be available for queries from the team regarding processes they are unsure ofReview reworks to help the team with any weak spots they haveWhen the team has ideas for process improvements, help them refine them to effect the best changesCoach and assist staff in all departments to ensure improvements to all staff in areas neededYou'll bring the following to be successful in this role:We are looking for someone with exceptional training and coaching skills, who will be an expert in each department: Hardware Recovery, Credit Control, Accounts Receivable, and Sales and Finance Operations that can multitask, respond to a variety of priorities, and can develop and implement process improvements.
You will also enjoy working in a fast-paced environment in a friendly team environment.
You will have the ability to be agile and move between departments on a daily basis.
You will also be proactive and be able to be self-managed and work towards each team's goals alongside the Team Leader and Manager.What you'll need to be successful:Positive, can-do, will-do attitudeView a problem as a challenge to be solved, not an annoyanceCope with shifting priorities and deadlinesHappy to work both independently and as part of a teamFollow set rules and procedures where requiredProven history in training and people coachingUse initiative, make sound judgments, and deliver with confidenceBe a great communicator in both person and in written formWork with data in Microsoft Excel, Outlook, Office, and Word competentlyBe reliable and dependable with a great eye for detailEnsure you have exceptional time management skillsOur commitment:Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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