Team Lead, End User Services

1 month ago


Auckland, New Zealand Cgr Services Full time

Te turanga - The role and your impact The Team Leader End User Services leads the End User Services Engineering practice, the Service Desk team, and the Application Specialist practice who are collectively responsible for the administration, configuration, and support of modern workplace for the Bank.
As Team Lead - End User Services, you will:
Play a crucial role in the Digital Transformation at the Central Bank.
Manage the End User Services Engineering practice, the Service Desk team, and the Application Specialist practice.
Oversee technologies including the Microsoft 365 platform, SharePoint Online, Meeting Room Technology, Teams telephony, Atlassian suite (JSM, Jira, and Confluence), and all User devices (e.g., laptops, iPads).
Manage vendor relationships.
O pukenga - About you To be successful, you will ideally have:
8 years in a technical leadership role in delivering modern workplace and Service Desk functions - this is not a role for first-time leaders.
Strong academic qualifications in technology (e.g., a Computer Science or Engineering Degree).
15 years' experience delivering Microsoft technologies.
Experience across a number of the following:
The Microsoft 365 platform
SharePoint Online
Teams telephony
Atlassian suite (JSM, Jira, and Confluence)
Managing over User devices for 500+ users
Meeting Room Technology
Strong influencing, communication, and stakeholder management skills.
Proven experience in leading, building, developing, and enabling high performing, collaborative, inclusive, and diverse teams.
Sound judgement and the ability to think holistically across a broad range of technical, systems, leadership, and people issues.
What we can offer you The Reserve Bank - Te Putea Matua has much to offer:
Flexible working arrangements.
Inclusive and positive workplace culture.
Additional leave options.
Wellness package.
Working-from-home equipment subsidy.
Generous parental leave provisions.
Learning and development opportunities.
Access to numerous social, networking, and sporting activities.
Find more information about our benefits here: www.rbnz.govt.nz/careers/our-benefits
Interested? To find out more, please review the position description here. For queries about the role, please email ****** . If the sound of this role has sparked your interest, please apply online by 27 October 2024. Please include a cover letter with your application.

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