Team Lead, End User Services

3 weeks ago


Auckland, New Zealand Cgr Services Full time

Te turanga - The role and your impactThe Team Leader End User Services leads the End User Services Engineering practice, the Service Desk team, and the Application Specialist practice who are collectively responsible for the administration, configuration, and support of modern workplace for the Bank.As Team Lead - End User Services you will:Play a crucial role in the Digital Transformation at the Central BankLead the End User Services Engineering practice, the Service Desk team, and the Application Specialist practiceO pukenga - About youTo be successful you will ideally have:8 years in a technical leadership role in delivering modern workplace and Service Desk functions - this is not a role for first-time Leaders.Strong academic qualifications in technology i.e., a Computer Science or Engineering Degree15 years' experience delivering Microsoft technologiesExperience across a number of the following:The Microsoft 365 platformSharePoint OnlineTeams telephonyAtlassian suite (JSM, Jira and Confluence)Managing over User devices for 500+ UsersMeeting room TechnologyStrong influencing, communication, and stakeholder management skills.Proven experience in leading, building, developing, and enabling high performing, collaborative, inclusive, and diverse teams and fostering a strong organisational culture.Sound judgement and the ability to think holistically across a broad range of technical, systems, leadership, and people issues.Nga painga - What we can offer youThe Reserve Bank - Te Putea Matua has so much to offer, including:Flexible workingInclusive and positive workplace cultureAdditional leave optionsWellness packageWorking-from-home equipment subsidyGenerous parental leave provisionsLearning and development opportunitiesAccess to numerous social, networking, and sporting activities.Me pehea te tuku tono - Interested?If the sound of this role has sparked your interest, please apply online by 27 October 2024. Please include a cover letter with your application.
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