Technology Specialist L2

5 days ago


Christchurch, New Zealand Inland Revenue Full time

Technology Specialist L2 (Fixed-term) - Design Delivery Support OfficeOne year fixed-term - can be based in Wellington, Upper Hutt or Christchurch locations.CCS (Customer and Compliance Services) Planning, Design and Delivery (PD&D) enables high quality design and delivery of integrated change. We work across systems, processes and services to achieve customer outcomes and benefits.Mo te roopu - About the teamThe CCS PD&D Support Office supports delivery planning and quality assurance of CCS PD&D initiatives and Releases, across all delivery phases from design to Early Life Support.Mo te tunga - About the roleIn this role you will:work with FAST Enterprises and Inland Revenue Enterprise Services to plan for, track and monitor all environmental requirements relating to CCS PD&D changesidentify, impact assess and track, technical and business impacts to CCS of changes deployed by delivery teams outside CCSsupport CCS PD&D changes through the Enterprise Services change and release processidentify emerging trends and provide thought leadership to support the development of innovative solutions and improve customer experienceact as a point of escalation or assistance for complex issues to support risk management, integrity of advice and capability uplift.To be successful in this position you will have/be:good understanding of technology change management processes and governanceexperience with providing analysis and advice for complex technology changes, particularly focused on technology environment managementunderstanding of the development approach of FAST Enterprisesbe a quick and curious learner, with the ability to challenge the status quo to achieve efficiencies and reduce delivery risk.In your application, please include examples of how you have demonstrated the following three capabilities for the role you are applying for:Customer Advisory - Provide high quality information, advice and services to internal and external customers by understanding each customer and providing proactive and tailored responsiveness to their needsQuality Decision Making - Capability to use the right information and insights in the right context, at the right level and pace, making effective decisions considering impacts and independenciesData Analytics and Insights - Effectively use data and information to develop insights that inform and drive high quality decision makingPlease apply online, attaching a copy of your CV, Cover Letter and the demonstration of the capabilities required to meet the role requirements.Applications close at 5pm on Friday, 24 January 2025.Inland Revenue welcomes applicants from all walks of life and we want all our people to achieve their full potential. We support flexible working that meets the needs of our people and our business.
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