Site Support Technician

4 days ago


Christchurch, New Zealand DXC Technology Full time

**What you will be doing**:

- Providing troubleshooting support in a Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients
- Stock room management including auditing of all devices.
- Refresh of old devices swapped with new devices on site.
- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Assist with storing deliveries and equipment
- Provide support to clients and staff in diagnosis and resolution of AV-related problems
- Ensure appropriate paperwork flow and work assignment

**What you will bring**:

- Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
- Strong attention to detail and accuracy
- Customer-first attitude
- Ability to multitask
- Excellent verbal and written skills
- Ability to function in a fast-paced deadline-oriented environment
- Professional demeanour
- Ability to adapt quickly to a changing environment and flexible workload
- Independent, self-motivated worker
- Excellent time management skills
- Knowledge of assigned company hardware system platforms.
- Familiar with networking and all supported operating system platforms (i.e. Windows 10, Mac, Android, company
- UX, Linux, etc.)
- Strong Customer relationship building skills Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Good teamwork with peers and company personnel.
- Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
- Working knowledge of Microsoft 365, Microsoft Teams

**People Describe You As**:

- A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
- A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity,
- Someone looking to tackle an intense but rewarding role.
- An eager learner. Excited to expand knowledge and gain experience working with and supporting the latest technologies.

**Applicable Education and Experience**:

- Working experience supporting customers’ PC environments with an interest in learning more
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
- Advanced Troubleshooting skills
- PC software functions
- Networking interfaces

**Preferable Certifications**:

- OEM Certifications
- HP, Apple, Dell, Lenovo, Toshiba, MS - Able to obtain Authorized Service Provider status for Microsoft equipment under warranty
- A+ Certification, CompTIA, N+ Certification, PC
- Certified Technology Specialist (CTS) Certified
- Crestron Digital Media Certified (DMC-E4K)
- Windows, Office, Microsoft Teams/Skype for Business

**All applicants must be**:
**New Zealand Citizens or New Zealand Permanent Residents**

**Flexible to travel to other locations in the area if required



  • Christchurch, New Zealand Milestone IT Full time

    Large manufacturing organisation - On-going long term role - Immediate start **Responsibilities**: - Provide on-site support for hardware, software, and network issues - Troubleshoot and resolve technical issues in a timely and efficient manner - Perform hardware upgrades and installations as needed - Manage and maintain network equipment and software -...


  • Christchurch, New Zealand Hōhepa Canterbury Full time

    **Mō mātou** **| About Hōhepa** Working at Hōhepa, is different from the average, you become part of our community of people, staff, volunteers, and contractors who all have a common goal - helping people to reach their full potential and lead enriched and meaningful lives in a holistic, supportive environment. We are a community leader providing...


  • Christchurch, New Zealand This Is An It Support Group Full time

    Specimen Reception Technician – Part-time, fixed termChristchurchWho we are | Ko wai matou:Awanui Labs - Canterbury (previously known as Canterbury SCL) is a part of Awanui Group, the largest network of human and veterinary pathology laboratories in New Zealand. Awanui Labs – Canterbury is a community-based diagnostic laboratory, and we process 3000+...


  • Christchurch, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nuts and Bolts About the Role The role is based in a single location (Gloucester and involves shift work. The 24x7 Data Centre Site Lead role undertakes operational and facility...


  • Christchurch, New Zealand Profile Group Full time

    Help Desk & IT Support (Information & Communication Technology)Full timeAbout Hohepa Canterbury:Hohepa Canterbury is a leading provider of support services, dedicated to enhancing the lives of individuals with intellectual disabilities. They are committed to innovation, quality, and creating environments where everyone can thrive. As they continue to grow...


  • Christchurch, New Zealand Goodman Fielder Full time

    About Us! At Goodman Fielder, our purpose is to make everyday food better for everyone. We own a host of iconic brands that generations of Kiwi's have grown up with and put in their supermarket trolleys every week. At Goodman Fielder, we aspire to be the leading integrated food business. We are a team that believes that anything is possible. A team that...

  • Service Technician

    7 months ago


    Christchurch, New Zealand ASSA ABLOY Full time

    Service Technician - PDS - Division/Company/Entity: - New Zealand- Job Title: **Service Technician** - Location: - Site Specific Location- Department: - AAES PDS Auckland- Reports to: - Installation & Field Service Supervisor- Does this job have supervisory responsibilities: - No- Status: - Full Time/Part Time: - Full Time 40 hours per week- Work Schedule: -...


  • Christchurch, New Zealand Asia Pacific Healthcare Group Full time

    Specimen Reception Technicians Canterbury Southern Community Laboratories, a division of Asia Pacific Healthcare Group (APHG), has proudly provided pathology services to New Zealanders since 1960. Our Specimen Reception team receive specimens from a network of 11 collection sites in Canterbury; sort, perform data entry, audit and prepare for further...

  • Survey Technician

    5 days ago


    Christchurch, New Zealand Patersons Full time

    Are you a Survey Technician looking for a new challenge?Patersons is a multi-disciplinary surveying, engineering and planning firm with offices in Christchurch, Oamaru, Dunedin, Cromwell, Alexandra, Queenstown and Wanaka.Our Christchurch office has an opportunity for a Survey Technician to join our team!Benefits of working with us:Investment in your...

  • Service Technician

    3 months ago


    Christchurch, New Zealand Schindler Full time

    **Location: Christchurch, Canterbury, New Zealand** **Job ID**: 77546 **We Elevate... Quality of urban life**: Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life...

  • Electrical Technician

    7 months ago


    Christchurch, New Zealand GO HOME INVESTMENT LIMITED Full time

    We are in search of a proficient electrical technician to join our team. **Requirements**: - Applicants must have a minimum of 3 years of pertinent work experience or hold a relevant diploma. - Availability to work in both the Wellington and Canterbury regions is essential. - Applicants must be New Zealand citizens or hold a residence-class...


  • Christchurch, New Zealand Talent Connection Full time

    **DOMINATOR CHRISTCHURCH Garage Doors supplies, manufactures, repairs, and installs high-quality garage doors, gates, and automation solutions for residential and trade customers all over Christchurch.** Dominator takes pride in providing the best solution for their customers and families, from installation to maintenance services. We are looking for a...

  • Fibre Build Technician

    7 months ago


    Christchurch, New Zealand Civtec Full time

    The Organization: Civtec provide directional drilling, underground thrusting, civil and utilities works. Since establishment in 2014 we have continued to diversify and now have capabilities covering a range of services and technologies servicing the residential, commercial, and industrial sectors. We have dedicated teams of Designers, Field Technicians and...


  • Christchurch, New Zealand Turbostaff Full time

    **Job Description**: We're on the hunt for an HVAC installation guru who has a decent amount of experience in light commercial HVAC installs and is ready to lead a team of talented staff, as the Site Supervisor/Foreman, you will enjoy overseeing install projects whilst keeping our clients and management team well informed. **Responsibilities**: - Lead a...

  • Fire Alarm Technician

    2 weeks ago


    Christchurch, New Zealand Argus Fire Full time

    Argus Fire Protection is a well-known New Zealand company with over 40 years' experience in the fire protection industry. We cover all aspects including fire system design, installation, and ongoing testing and maintenance of fire systems.You will be working with a fantastic team of people and work on some of the best sites and key accounts within the...

  • Fire Alarm Technician

    2 weeks ago


    Christchurch, New Zealand Argus Fire Full time

    Argus Fire Protection is a well-known New Zealand company with over 40 years' experience in the fire protection industry. We cover all aspects including fire system design, installation, and ongoing testing and maintenance of fire systems. You will be working with a fantastic team of people and work on some of the best sites and key accounts within the...


  • Christchurch, New Zealand Livestock Improvement Corporation Full time

    **At a glance**: **Ref: 48572 | **Christchurch | **AB Technician | **Entry | **Fixed term |**: Artificial Breeding (AB) technicians are responsible for one of the most important parts of any dairy farmer's seasonal focus - getting cows in-calf. Each year our team of 900+ AB technicians complete around 4 million inseminations across New Zealand, ensuring the...


  • Christchurch, New Zealand Airways Full time

    My First Name- My Last Name- - Friend's Mobile No- Friend's First Name- Friend's Last Name- Friend's CVSend Cancel **Technician (CNS) | Christchurch**: **Firstly, a bit about us**: Airways New Zealand provides air traffic management services across 30 million square kilometres - one of the largest areas of airspace in the world. Aviation is evolving...

  • Technician

    8 months ago


    Christchurch, New Zealand Ventia Full time

    Join one of New Zealand’s most attractive companies to work for! Stable organization with healthy client relationships, Supportive and collaborative team environment Ventia has an exciting opportunity for an experienced and qualified Protection Technician to join their Energy Networks and Renewables team. This role will be based in Islington,...

  • Automotive Technician

    16 hours ago


    Christchurch, New Zealand This Is An It Support Group Full time

    Are you an experienced Automotive Technician ready to drive your career?Join our dynamic and supportive Service team in Christchurch and help drive our success.We are part of a global organisation, Inchcape, offering you the opportunity to work with one of the world's most recognised automotive brands.If you thrive on challenges, love innovation, and are...