Campaign Performance Analyst
1 week ago
New Zealand Transport Agency – Manawatu CountyKey role in customer operations campaign managementRole location - Palmerston North/Auckland/Hamilton or WellingtonThis is a fundamental role in the delivery of Revenue Integrity, Debt Management (including Debt Collection) and Tolling Operations for the New Zealand Transport Agency. The role is responsible for the design and implementation of campaign strategies delivering targeted customer communication which supports the effective recovery of outstanding debts while maintaining positive customer relationships and meets compliance with regulatory requirements. The role will see you being responsible for providing, analysing and interpreting complex data sets related to NZTA's revenue. You will be responsible for campaign strategy & planning as well as monitoring campaign and collection lifecycle effectiveness and making recommendations for improvements.To be successful in this role, you will bring:Experience with campaign management software and tools.Knowledge of customer behaviour and engagement strategies.Proficiency in data analysis and reporting tools.Strong analytical and problem-solving skills.Experience with statistical modelling and forecasting.Ability to adapt to changing priorities and new challenges.Proven experience in contact centre operations, campaign management, or a related role.Strong understanding of contact centre technologies, CRM systems, and data analytics.Excellent project management skills with the ability to manage multiple campaigns simultaneously.Exceptional communication and presentation skills.Ability to work collaboratively in a fast-paced environment.You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.The purpose of the Customer and Services group is to:Deliver great transactional products and services through operational excellence and a customer focus.Support the effective operation of the land transport system by making transactional and backend services simple, easy to use and effective for the user.Continue to improve the experience of people who interact with Waka Kotahi and our services and products by driving efforts to assess and elevate areas where the customer experience can be optimised to make customer interactions consistent, simple, and positive experiences.Develop a service and back-end delivery capability to support effective and efficient operation of new and emerging functions for Waka Kotahi including licensing, ERP incentive schemes, National Ticketing, and Safety Camera Systems and ticketing.Create our customer and services strategy with others to deliver an integrated customer and user experience informed by understanding our customer requirements to advise the business on how we can strengthen our focus in this area.To be considered for this position you must have a legal right to live and work in New Zealand.NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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Campaign Performance Analyst
1 week ago
Manawatu, New Zealand New Zealand Transport Agency Full timeNew Zealand Transport Agency – Palmerston North, North IslandKey role in customer operations campaign managementRole location: Palmerston North/Auckland/Hamilton or WellingtonThis is a fundamental role in the delivery of Revenue Integrity, Debt Management (including Debt Collection) and Tolling Operations for the New Zealand Transport Agency. The role is...
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Customer Data Analyst
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Integration Analyst
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Pega Lba
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Manawatu, New Zealand New Zealand Transport Agency Full timeNew Zealand Transport Agency – Manawatu CountyExciting opportunity to join our Technical Business Analysis team!Help embed our Technology principles within NZTA | Waka KotahiWellington or Auckland or Palmerston NorthWork as the Senior Technical BA in the emerging Pega platform within NZTA. This platform has been built up over the last 2 years and is now...
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Pega Lba
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Manawatu, New Zealand New Zealand Transport Agency Full timeNew Zealand Transport Agency – Manawatu CountyExciting opportunity to join our Technical Business Analysis team!Help embed our Technology principles within NZTA | Waka KotahiWellington or Auckland or Palmerston NorthWork as the Senior Technical BA in the emerging Pega platform within NZTA. This platform has been built up over the last 2 years and is now...
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Digital Marketing
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General Sales Manager
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Manawatu-wanganui, New Zealand Tristram European Northland Full timeDo you have a desire to be part of the momentum and ongoing growth of one of Northland's leading dealerships? Then look no further!Tristram Northland is one of Northland's largest multi-franchised car dealerships, representing Volkswagen, MG, Nissan, Hyundai, Isuzu, and Renault. We have an excellent opportunity for a General Sales Manager to join our...
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General Sales Manager
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Commercial Manager
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Financial Analyst
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Sales Manager
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Manawatu-wanganui, New Zealand Automotive Employment (Nz) Ltd Full timeJob reference - 37650 Seeking an experienced Sales ManagerWell established prestige brand dealership in the stunning WhangareiOTE of $150 000 for the right candidate, company vehicle, among other benefits Access 32 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991....
