Service Manager
2 weeks ago
As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.About the Role:Our Service Delivery Manager will oversee the delivery of Hourua services to our customers and internally. As a Service Delivery Manager, you will play a crucial role in ensuring the smooth operation of our services, meeting service level agreements (SLAs), and driving customer satisfaction. You will work closely with internal teams, vendors, and stakeholders to identify customer needs, resolve issues, and continuously improve service delivery processes.Key Responsibilities:Service Delivery Oversight: Manage the end-to-end delivery of services, including service provisioning, maintenance, and support, to ensure alignment with customer requirements and SLAs.Customer Relationship Management: Build and maintain strong relationships with customers, serving as the primary point of contact for service-related inquiries, escalations, and account management.Incident and Problem Resolution: Coordinate the resolution of service incidents and problems, leading response efforts, conducting root cause analysis, and implementing corrective actions to minimise impact and prevent recurrence.Service Improvement Initiatives: Identify opportunities for service improvement and optimization based on customer feedback, industry best practices, and performance metrics, driving initiatives to enhance service quality and efficiency.Service Performance Monitoring: Monitor service performance against SLAs, KPIs, and targets, analysing trends, identifying issues, and implementing corrective actions to maintain or improve service levels.Change Management: Manage service changes, including requests, approvals, scheduling, and communication, ensuring minimal disruption to customer operations and adherence to change management processes.Vendor and Partner Management: Collaborate with vendors and partners to ensure the timely delivery and quality of services, managing relationships, contracts, and escalations as needed.Why Choose Us:Diversity and Inclusion: Te Kanorau me te Whakawhaiti maiAt Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:Wellbeing: Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.Hybrid ways of working: for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.Leave: in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.Spark Credit: we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.Spark Share scheme: periodically we offer the opportunity to buy into our share scheme.Career development: access to an internal marketplace that connects employees with experiential, on the job learning across Spark.Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).To download the position description, please sign in with your account.
#J-18808-Ljbffr
-
Product Manager Engineering
5 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeAn exciting opportunity to join NZ Customs as a Product Manager Engineering is now available. This role is a full-time permanent position based in our Wellington Customhouse. **About this role | Mō tēnei tūranga mahi** The Product Manager (Engineering) will work closely with all the other Product Managers within IS to provide and maintain the required...
-
Manager Strategy
1 week ago
Wellington, New Zealand New Zealand Security Intelligence Service Full timeJoin our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people. The Intelligence Community Shared Services support the Government Communications Security Bureau (GCSB) | Te Tira Tiaki and the New Zealand Security Intelligence Service (NZSIS) | Te Pā...
-
Manager Strategy
1 week ago
Wellington, New Zealand New Zealand Security Intelligence Service Full timeJoin our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people.The Intelligence Community Shared Services support the Government Communications Security Bureau (GCSB) | Te Tira Tiaki and the New Zealand Security Intelligence Service (NZSIS) | Te Pa...
-
Senior Commercial Manager
4 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeAn exciting opportunity to join NZ Customs as a Senior Commercial Manager eGate Replacement Project is now available. This role is a full-time fixed term / secondment opportunity to 30 June 2025 based in our Wellington Customhouse. **About this role | Mō tēnei tūranga mahi** The Senior Commercial Manager role has been created to manage the procurement...
-
Product Delivery Manager
4 weeks ago
Wellington, Wellington, New Zealand New Zealand Customs Service Full timeAbout This Role">This is a full-time permanent role based in Wellington, New Zealand. Reporting to the NZTD Tower Manager, you will be working with your team(s) to ensure the product is stable, resilient, robust, responsive, and available; and on-call during business hours for incident management on a rostered basis.">Key Responsibilities:">">Driving...
-
Product Manager
4 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeOpportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Be a part of delivering value that secures NZ's border and protects our communities from harm - Flexible working + 3 extra Customs' service leave days - Fulltime permanent role based in Wellington **New Zealand Traveller Declaration** **|**...
-
Service Manager
4 weeks ago
Wellington City, New Zealand Computer Concepts Full time**General information**: - Location - Wellington - Expertise - Client Delivery, Technology - Job Level - Experienced - Employment Type - Permanent full-time - Close Date - 24-Jan-2025 - Ref # - 58950 **Description & Requirements**: - As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand...
-
Service Delivery Manager
3 weeks ago
Wellington, New Zealand Autism Nz Full timeOur vision: empowering the autistic and autism communities Our purpose: 'Every Step Together ' - providing services and support, education and information on autism, to allow autistic people and their family/whanau/caregiver, professionals and other stakeholders, to make informed choices. ROLE PURPOSE To ensure the strategic direction and operational plans...
-
Technical Practices Manager
6 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeAre you a tech-savvy professional with a passion for driving technical excellence? - Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Flexible working + 3 extra Customs' service leave days - Be a part of making genuine change to how we deliver value to our customers and...
-
Service Delivery Manager
2 months ago
Wellington, New Zealand Autism Nz Full timeOur vision: empowering the autistic and autism communitiesOur purpose: 'Every Step Together' - providing services and support, education and information on autism, to allow autistic people and their family/whanau/caregiver, professionals and other stakeholders, to make informed choices.ROLE PURPOSETo ensure the strategic direction and operational plans of...
-
Service Manager
5 months ago
Wellington City, New Zealand AB Equipment Full time**Service Manager** **Wellington** **What's in it for me?** - Competitive salary + bonus package + company car - Ongoing training and development - Medical and life Insurance benefits **About your new role**: Our Wellington Branch is looking for a highly motivated Service Manager to join our tight knit team and continue to provide our customers with the...
-
Head of service management
1 month ago
Wellington, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We’re working towards specific goals and targets that...
-
Service Manager
7 months ago
Mount Wellington, New Zealand Baby Bunting Full timeGrowing business with genuine career opportunities - New Sylvia Park Location - Customer Service Manager - 3IC **About us**: At Baby Bunting, we believe our people and our values make the difference and set us apart in the industry. Every day, our diverse and dedicated store team members provide expert product knowledge to support mums, dads, grandparents,...
-
Project Lead
2 weeks ago
Wellington, New Zealand Volunteer Service Abroad: Te Tuao Tawahi Full timeWe are seeking an experienced HR professional to lead impactful projects that shape the future of Volunteer Service Abroad (VSA). As the Project Lead – People and Culture, you will be responsible for leading key projects that foster an inclusive, safe and supportive workplace.About UsVolunteer Service Abroad (VSA) is New Zealand's largest and most...
-
Theatre Services Manager
4 weeks ago
Wellington, New Zealand Access | Partners In Property Full timeAre you a passionate and skilled Theatre Nurse looking for a rewarding opportunity to make a real difference in patient care?Job Title: Theatre Services ManagerLocation: WellingtonSalary: Competitive remuneration package in the region of $160k per annum + benefitsRef: Carejobz#1Are you a highly experienced Theatre Services Manager looking for your next...
-
Building Services Manager
3 weeks ago
Wellington, New Zealand Trs Staffing Solutions Full timeIndustry Leading Main Contractor in Wellington is looking to add a Building Services Manager/Engineer to the team.The Role and Project:$200M+ new build construction project in central Wellington6 Green Star rating project, for a multi-storey single buildingEstablished team – learn and develop from a top class team, with existing building services...
-
Building Services Manager
2 months ago
Wellington, New Zealand Lt Mcguinness Ltd. Full timeLT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950, and are extremely proud of our talented and dedicated team, many of whom have been with us for over 25 years. Working with us, you'll see we do things differently, you'll become part of our whanau. Your wellbeing and...
-
Theatre Services Manager
4 weeks ago
Wellington, New Zealand Access | Partners In Property Full timeAre you a passionate and skilled Theatre Nurse looking for a rewarding opportunity to make a real difference in patient care?Job Title: Theatre Services Manager Location: Wellington Salary: Competitive remuneration package in the region of $160k per annum + benefitsRef: Carejobz#1Are you a highly experienced Theatre Services Manager looking for your next...
-
Theatre Services Manager
4 weeks ago
Wellington, New Zealand Access | Partners In Property Full timeAre you a passionate and skilled Theatre Nurse looking for a rewarding opportunity to make a real difference in patient care?Job Title: Theatre Services ManagerLocation: WellingtonSalary : Competitive remuneration package in the region of $160k per annum + benefitsRef: Carejobz#1Are you a highly experienced Theatre Services Manager looking for your next...
-
Product Practices Manager
6 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeOpportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Be a part of making genuine change to how we deliver value to our customers and users - Flexible working + 3 extra Customs' service leave days **Whakapuakanga Tangata Haere ki Aotearoa | New Zealand Traveller Declaration** The New Zealand...
