Reservations Coordinator

6 days ago


Auckland, Auckland, New Zealand Four Points By Sheraton Full time

Job Number 25028181Job Category ReservationsLocation Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, 1010Schedule Full TimeLocated Remotely?
NPosition Type Non-ManagementPosition SummaryFour Points by Sheraton - where timeless classics are integrated with modern details.
The atmosphere is honest, uncomplicated and casual.
Join us as a Reservations Coordinator in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.Responsibilities:Handle all incoming calls into the hotel and redirect to each department as appropriate.Analyse and update all traveller requests that are tailored to their requirements.Responsible for handling all hotel outlet reservations or traveller orders.Assist and coordinate traveller bookings, engaging with them and exceeding their expectations.Build and strengthen relationships with existing and new travellers to enable future bookings.Liase with other departments to deliver service excellence with each traveller experience.Complete reservation administration tasks and offer general support to the team.About You:Strong communication skills, both written and verbal.Relevant experience in a similar role.Working rights in New Zealand.Enthusiastic to escalate your career.Self-motivated, driven and energized in a fast-paced environment.Armed with smart solutions and a can-do attitude.Our Benefits:Exclusive global and local staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends.Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program and on-site discounted gym access, massage chair, inter-hotel friendly sport matches and socials, and supporting our local and global charities.Opportunity to receive Employee Referral Incentives and get paid for working with your friend.Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness by getting involved in Associate Resource Groups like Women in Leadership, ONE (LGBTQIA+) or NextGen Business Council (GenZ).Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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