Guest Services

6 days ago

Canterbury, New Zealand NZSki Full time

**Mt Hutt Guest Services Assistant**

Our Guest Services team is usually the first point of contact for guests visiting Mt Hutt. Our aim is to make Guest Services the easiest part of their day and get them out on snow as soon as possible, after all they're here to ski and ride.

You'll be able to share your passion for the mountains by finding the best products to suit the individual needs of guests, with your extensive knowledge of our products, packages, rentals, snowsports lessons, transport and all that happens on and off mountain. Your challenge as part of the GS team is to focus on the person in front of you, no matter how big the queue behind them or what time of day it is.

At Mt Hutt, the Guest Services team are responsible for checking all guests' have a valid ticket to access our lifts. This means you will be rostered outside on a regular basis, in a variety of weather conditions, engaging with guests to check their lift passes.

In order to succeed within Team GS you need to be fun loving, enjoy helping out your team mates, love sharing your passion with our customers, and be able to balance your cash till at the end of a long day.

**About the role**
- Meeting and greeting all guests to the ski area
- Processing sales as well as all other guest enquiries
- Seeking opportunities to maximise sales
- Checking tickets outside at the lift stations
- Operation of the Point of Sale till system and balancing takings at the end of each day
- Operation of product bookings through our Point of Sale system
- Handling lost property

**About You**
- At least 2 years front line customer service experience with a proven commitment to the guest service experience
- Previous cash handling skills
- Ability to follow procedures and absorb large quantities of information
- An interest in learning about ski industry products and pricing (full training will be given)
- Comfortable working both inside as well as outside in a variety of alpine weather conditions
- Accuracy and attention to detail
- Previous experience of using Point of Sale (POS) systems
- Willingness and flexibility to assist other departments as and when required including Rentals, Food & Beverage and Lifts.
- Physically fit, you will be required to spent time on your feet outside in a variety of conditions
- **Further Information**
- This is a winter seasonal role from June - October

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