Contact Centre Service Consultant

4 days ago

Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

Department: NZ Personal Banking Contact CentreLocation: AucklandKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleAs a Service Consultant in our Contact Centre, you'll play a key role in assisting our customers with a variety of Retail, Cards and Digital Banking solutions, troubleshoot any issues they may have and provide information on any other products or services that may be relevant.This role is primarily phone-based and responsible for the servicing of customer requests and enquiries in a timely and effective manner.
These positions will typically process high volumes of routine enquiries.
The key capability for these positions is effective customer servicing as opposed to requiring extensive knowledge of a specific process or policy to be effective.Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future while helping to build ours.Role Type: Permanent, must be a NZ Resident or NZ or AUS Citizen to apply.Start Date: Monday 17th March 2025To ensure you are fully supported in your learning journey, we require you to commit to learning onsite at our Contact Centre Hubs.
Once training is complete, your team leader will advise you of the requirements to transition into hybrid working.Shifts: Variety of shifts available, all include one weekend day.Hours: Start between 08:00 am - 12:00 pm and finish between 4:00 pm - 8:00 pm - on a rotating monthly roster, working 7.5 hours per day (5 days per week), 37.5 hours per week.Training: Initial 7 weeks of full-time training from start date, Monday to Friday 9:00 am to 5:00 pm before moving into normal hours and days of work for approximately two months.
Following this, an additional 3 weeks of full-time training, Monday to Friday 9:00 am to 5:00 pm.Ka aha to ra e kite ai?
- What will your day look like?As a Customer Service Consultant in the Contact Centre, you will:Provide exceptional customer experience through quality interactions over the phone.Support 50-60 customers per day through personalised and meaningful conversations, assisting them with their everyday banking needs across retail, credit cards, fraud, disputes, and digital self-service education.Troubleshoot any issues customers may have, e.g., technical issues, lost and stolen cards, etc.Work in a professional environment, meeting customer-centric and risk metrics and targets as necessary.Identify any additional needs and refer to the appropriate channel.Be a digital advocate, demonstrating sound knowledge of the bank's digital solutions, the ability to problem solve, and educate customers.Ou Pukenga?
- What will you bring?To grow and be successful in this role, you will ideally bring the following:Strong customer focus with keen attention to detail.Keen to upskill and learn the fundamentals of banking to build a new career.Previous work experience involving customer service.Active user and promoter of technology.Excellent communication, phone manner, and ability to engage with customers.Good listening and problem-solving skills.You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou?
- So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi.
This includes increasing representation of Maori and Pasifika people at ANZ.
Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit ANZ Careers and search for reference number 84514.
#J-18808-Ljbffr

  • Contact Centre Consultant

    4 days ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases.We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear.We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    3 days ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases.We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear.We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    16 hours ago

    Auckland, New Zealand Tsa Group - Australia Full time

    Company DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases.We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear.We endeavour to create experiences...

  • Contact Centre Consultant

    4 days ago

    Auckland, New Zealand Tsa Group Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases.We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear.We endeavour to create experiences that people love, by...

  • Contact Centre Consultant

    1 week ago

    Auckland City, New Zealand Cigna Full time

    **Job Purpose/Objective**: Reporting to the Contact Centre Manager, the purpose of the Contact Centre Consultant is: **Critical Priorities & Responsibilities**:Finance**: Complete all work to a high standard including correspondence and data entry and to ensure any information provided over the phone is accurate. Play an active role in retaining business...

  • Contact Centre Service Consultant

    4 days ago

    Auckland, New Zealand Anz Banking Group Full time

    Req ID: 84514Department: NZ Personal Banking Contact CentreDivision: New ZealandLocation: AucklandKo Matou - About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo...

  • Contact Centre Consultant

    4 days ago

    Auckland, New Zealand Qantas Full time

    Job Description Play your part in delivering memorable customer experiences Rare opportunity to join our 24/7 Auckland Contact Centre in a permanent, full-time role Hybrid working environment We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust.Ultimately, our service should make people feel at...

  • Contact Centre Consultant

    4 days ago

    Auckland, New Zealand Qantas Full time

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...

  • Senior Technical Consultant

    4 days ago

    North Shore City, Auckland, New Zealand Eighty4 Recruitment Full time

    A Unique opportunity to join a market leading global brand - People first culture, care about your life outside of work - Endless career advancement opportunities within the business **About the company** Our client is a global technology solutions provider who has been delivering cutting edge technology solutions for 40 years. They're leader in...

  • Fisher and Paykel

    16 hours ago

    Auckland City, New Zealand Paragon Recruitment Ltd Full time

    For over 70 years, Fisher & Paykel has been designing, manufacturing and supplying innovative, world-class products. We are proud to be a kiwi icon, and we are proud to serve our customers. At Fisher & Paykel, we are all about delivering outstanding service for our customers each and every time. Despite the unprecedented challenges over the last 18 months,...

  • Contact Centre Representative

    2 days ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Contact Centre Representative

    1 week ago

    Auckland City, New Zealand SKYCITY Full time

    Are you someone looking for a fast-paced exciting role where no day is the same? Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on...

  • Contact Centre Representative

    1 week ago

    Auckland City, New Zealand SKYCITY Full time

    Are you someone looking for a fast-paced exciting role where no day is the same? Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on...

  • Contact Centre Representative

    4 days ago

    Auckland City, New Zealand SKYCITY Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and contact centre knowledge. In this role you will be part of the action with entertainment being at the core of what you do. With 100-150 touch points a day our Contact Centre team are always kept on their toes! At our Auckland site alone, we have employees working across over 20...

  • Contact Centre Representative

    2 days ago

    Auckland, Auckland, New Zealand Mercury Nz Limited Full time

    Job DescriptionThe Contact Centre team at Mercury NZ Limited is looking for experienced Customer Service Specialists to join their ranks. As a key member of this team, you will be responsible for handling customer interactions via phone, webchat, and email. Your primary goal will be to provide industry-leading service and resolve issues efficiently and...

  • Contact Centre Specialist

    2 days ago

    Auckland, Auckland, New Zealand Anz Banking Group Full time

    About the RoleWe are seeking a highly skilled Contact Centre Specialist to join our team. In this role, you will play a key part in assisting our customers with various Retail, Cards and Digital Banking solutions. You will troubleshoot any issues they may have and provide information on other relevant products or services.

  • Contact Centre Operator

    4 days ago

    Auckland, New Zealand Madison Recruitment Full time

    Grow your customer service career in a supportive team environment Full time hours on offer with growth opportunities for the right candidate Enjoy an easy commute in this South East location! About the role: You will use your customer service skills to provide efficient and quality communication via inbound, outbound, and electronic communication. As the...

  • Contact Centre Team Member

    2 days ago

    Auckland, Auckland, New Zealand Madison Recruitment Full time

    Job SummaryThis is an excellent opportunity for a motivated individual to develop their career in customer service. As a Communication Specialist, you will be working in a fast-paced contact centre environment, interacting with a diverse range of customers.Key Requirements:Minimum 1 year of contact centre experienceStrong written and verbal communication...

  • Contact Centre Chapter Lead

    3 days ago

    Auckland City, New Zealand Momentum Consulting Group Full time

    Supportive, dynamic and reputable organisation - Agile working environment - Wiri Location | Parking onsite This well-known NZ-owned retail conglomerate is looking for an experienced Contact Centre Team Lead to join them to help add value to the team! - Supportive, dynamic, and reputable organisation - Agile working environment - Wiri Location | Parking...

  • Contact Centre Representative

    16 hours ago

    Auckland City, New Zealand Amplifon Group Full time

    **Who we are**:Amplifon is the global leader in hearing health care. We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our...