Fulfilment Operations Manager

4 weeks ago

Auckland, New Zealand The People Place Full time

Management (Manufacturing, Transport & Logistics) Full time Competitive market salary + laptop & phone About Us With 40 years' experience in the luxury flooring and interior finishes market, Artisan Collective is a well-established, professional and globally connected business. We have a passion for the environment and our team sources the very best products for our customers from around the world. We hand-pick natural, sustainable raw materials such as wool, coir, sisal and stone to manufacture products that are durable and retain their looks with age. In 2023, the global exterior brand Eco Outdoor joined the Artisan Collective portfolio in New Zealand, and we are incredibly proud of the extensive product range we now offer to our NZ design community and client base. Artisan Collective is a truly vibrant, collaborative business whose people have a passion for interior and exterior design and pride themselves on their customer satisfaction principles. About the role A superb opportunity has arisen to lead and manage our logistics and operations portfolio, working with our established team to ensure our quality, client service, and distribution standards are upheld and enhanced. You will be responsible for the overall warehouse and stock operation, delivering remarkable service standards to both internal & external stakeholders that reflect our quality operation. Key responsibilities will include: Logistics management of all stock, including the inwards and outwards goods process Leading and coordinating a small functional team – circa 5 staff – to achieve daily operations objectives Management of national and international orders Quality control inspections across our broad range of products Management of stock and inventory within the warehouse Oversee shipping/receiving function to ensure we are exceeding customer satisfaction Project fulfilment stock preparation Liaising with the Procurement Manager and advising on stock movements and requirements Supporting the manufacturing schedule and sampling division About you This role is a key member of our team and critical to our business' ongoing success. Reporting to the General Manager - Operations, you will need to be highly adaptable, responsive, and an exceptional problem solver, as well as incredibly detail-oriented. Ideally, you will have high-end interiors/exterior industry experience, but we are keen to consider people who can tick many of the following boxes: At least two years' previous experience in a Warehouse/Fulfilment/Logistics role at a Team Lead/Management level Quality control experience within the design/interior/exterior industry will be hugely advantageous; our products are high value, custom made, and require specific handling Have an outstanding eye for detail Understanding of the repairs and rejection process for our materials A high level of professionalism and customer orientation Excellent communication skills, both written and verbal Experience using MS Office, high level of proficiency in Excel and with CRMs (Salesforce & Netsuite) Full NZ driver's license and Forklift license preferred too – for helping out your team on occasion. This is a supportive, collaborative environment and sometimes it is all hands-on deck We are proud of our team's tenure in our business - if you are looking for a great place to work and can add value to our operation, we are keen to consider you Please apply with your CV and include a tailored cover letter detailing your interest in the role and relatable experience. Please note: To be considered for this position, you must be eligible to work in New Zealand, with valid work rights. #J-18808-Ljbffr

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