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Add expected salary to your profile for insights.Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success.
We offer our employees real career opportunities with great training and progression pathways.
Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.New Zealand Health Group's values: Kai Whakaute– We act with Care, Respect and Empathy, Kai Huhuatanga– We strive for Excellence and Quality and Kai Whanaungatanga– We act in Partnership, are fundamental to everything we do.Subsidised health insurance.A knowledgeable, highly experienced, fun team.An international and diverse work atmosphere.A supportive orientation and training programme.Flexible work environment - hybridActive and thriving Social Club.Full paid training provided.We're a busy team of Coordinators that strive to ensure our clients are provided with the support they need to live safely and independently at home.
Bring your passion for providing top quality service to our clients and help make a meaningful difference in their lives
As an After Hours Coordinator, you will be confident in answering high volumes of phone-based inquiries from our clients and support workers.We have a part-time position available, based in our CBD office in Tamaki Makaurau, Auckland.Monday 3PM - 10:00PM and Sunday 6:00AM - 2:30PMIdeally you will be able to commit to our 2 week training schedule below:Monday to Friday | 830am - 5:30pmIf this is something you are unable to commit to, please do not let this stop you from applying, as we can arrange alternate training.Uni Students are welcome to applyResponsibilities may include but will not be limited to:Dealing with complaints and incidents.Filling shifts for external clients, funders and competitors.Written reports to Management.Loading of Homecare referrals and extensions.In-depth handover when finishing/starting shifts.Experience working in a call centre environment role is preferred.The ability to thrive under pressure while managing high volume calls and multi-tasking successfully.Excellent communication skills and professional phone manner.Proven customer service skills – a genuine interest for helping others.Resilience to push through.Ability to commit to 2 weeks full time paid training preferred but not essential as we appreciate this is a part-time position.For any questions about the role, please email ******.
Due to the number of applications we receive, only online applications made via Seek are considered.
Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa, and be able to work through the end of year holiday period.How do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?How many years' experience do you have as an After Hours Coordinator?Have you worked in a call centre before?What's your expected hourly rate?
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