Deployment Analyst Intellihub
4 days ago
Job title: Deployment Analyst Company: Intellihub Job description : Company Description At Intellihub, we're not just about metering and data solutions – we're about our people.
Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand.
Our success is measured by the diverse and inclusive culture we foster within our team, where everyone is valued and given equal opportunities to thrive in a positive, safe and productive workplace.
We provide smart metering devices and services to over 50 energy retailers across ANZ, and our reach is growing rapidly, touching everything from solar to water, virtual power plants to electric vehicle charging.
Job Description Your role The Deployment Analyst is a key member of Intellihub's team, dedicated to providing exceptional support for retail customers by coordinating the installation and support of metering rollout activities.
This role ensures the smooth execution of deployment projects, with responsibilities that include scheduling work, tracking exceptions, and overseeing the completion of installations to meet customer and operational standards.
Review data for accuracy Ensure timely and accurate data is received and validated from field service providers under a correct at source mentality Manage daily/weekly and monthly data quality report and updates Perform additional checks as required to support invoicing processes Establish and maintain effective relationships with internal and external customers Monitor the flow of Service Orders through the deployment pipeline to ensure seamless delivery against compliance requirements and optimal customer experience Handle pre-installation retail customer escalations, taking accountability to track Service Orders through to completion whilst ensuring customers receive progress updates in a timely manner Qualifications About you Appropriate tertiary level qualification in appropriate field or equivalent is essential Experience with Microsoft Excel, Visio and Power BI is desirable High level of attention to detail and accuracy Ability to problem solve and provide clear tangible outcomes Proactive with drive to continuously improve process and data accuracy Ability to own an issue and/or improvement through to completion Strong communication skills; experienced and demonstrated customer communication skills How to Apply Sound exciting?
Apply now and be part of a team that's shaping the future of energy.
For further information, please contact Chelsea at Location : Auckland Job posting date : Tue, 12 Nov 2024 23:59:13 GMT Apply for the job now
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