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Trade Support Team Member

2 weeks ago

Wellington, Wellington, New Zealand Fletcher Building Limited Full time

You will be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers.
Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.Daily you will be responsible for:Actioning customer enquiries by phone, email & walk-in customer contact.Seeking out value-added solutions for internal and external customers.Taking clear briefs from stakeholders on what is to be quoted and preparing document details as needed.Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.Providing customers with product advice, quotes, and pricing information as well as tailored solutions.This is a permanent full-time role, offering 40 hours a week, Monday-Friday, plus a rostered Saturday (2 per month).
Based in our Ohakune branch.Skills and Experience:Proven Customer Service and/or Sales Experience.Administration background.Building Industry experience is not a must, but a desire to learn about our products & processes.Excellent communication abilities, with the capability to provide personalized solutions.Ability to work under pressure and organise your time and environment for maximum efficiency.Computer literacy is important; confident user of Excel, however, full training will be given on our in-house computer systems.Strong proficiency in written communication, including both reading and writing abilities.Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.We are proud of the incredible diversity of people who make up our business
As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
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