Trade Support Team Member

7 days ago


Wellington, Wellington, New Zealand Fletcher Building Limited Full time

We are seeking a customer-focused individual to join our Trade Support Team in PlaceMakers Levin. You will be responsible for providing exceptional customer service and support to our Wellington Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily you will be responsible for:

  1. Actioning customer enquiries by phone and email
  2. Seeking out value-add solutions for internal and external customers
  3. Taking clear briefs from stakeholders on what is to be quoted, and preparing document details as needed
  4. Daily and weekly planning with account managers to ensure all opportunities are captured
  5. Providing customers with product advice, quotes, and pricing information as well as tailored solutions

This is a Fixed-Term parental leave cover role till May 2026, offering 40 hours a week, Monday-Friday, based in our Levin branch.

About you:

  1. Proven Customer Service and/or Sales Experience
  2. Building Industry experience is a must
  3. Excellent communication abilities, with the capability to provide personalized solutions
  4. Able to work under pressure and organise your time and environment for maximum efficiency
  5. Computer literacy is important, confident user of Outlook, Word & general computer software; however, full training will be given on our in-house computer systems
  6. Strong proficiency in written communication, including both reading and writing abilities
  7. Salesforce experience desired but not required

We offer a competitive base salary and staff-buying privileges, as well as genuine development opportunities that come with being part of the wider Fletcher Building Group. Additionally, we have a Women in Sales initiative - a dedicated programme focused on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations. We also have Health & Wellbeing initiatives including an Employee Assistance Programme.

Pre-employment checks including references, medical, drug test, and a criminal background check are required, as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

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