Tenancy Manager

2 months ago

Christchurch, New Zealand Home Foundation Full time

Housing & Homelessness Services (Community Services & Development)Contract/TempTe Wawata Kainga is a charitable trust that exists to enable a world where everyone has a home. We believe that homelessness is not just the lack of access to safe, affordable, and healthy housing, but more fundamentally living without a sense of belonging.Te Wawata Kainga aims to provide a range of housing services across New Zealand and through our housing portfolio we provide affordable long-term housing for individuals and whanau.We are offering the opportunity for the right person to play an important and influential role in our mission of helping those in need.About the roleThe Tenancy Manager will establish a high quality and trusted tenancy service that will support individuals and whanau who access our housing services to live their best lives. They will have responsibility for providing tenancy management services to the individuals and whanau who live or stay in Te Wawata Community Housing.You will have responsibility for placing tenants, coordinating the maintenance of the properties as well as building relationships with the wider community.TENANCY MANAGEMENTOversee all aspects of the relationship with our tenants including letting and vacation of tenancies, rent collection, property inspections, managing all occupancy documentation, maintenance, and issue management.RELATIONSHIP MANAGEMENTBuild a culture of best practice tenancy management, promoting a collaborative approach to enable us to swiftly respond, adapt, and enhance every part of our service offering.SAFETY AND WELLBEINGEnsure the safety and wellbeing of clients, staff and other key stakeholders and that Te Wawata meets the requirements of the Health and Safety at Work Act, applicable codes, and funder provisions. Set the standard for being an exemplary landlord, acting with compassion, empathy, and wisdom, outworking the strategic housing goals for the organisation.About youGiven our social purpose and culture, we are looking for a person who aligns with our vision, values and culture first. This position involves a high degree of EQ, trust and responsibility where you'll be an ambassador for Te Wawata Kainga in the community.To be successful in this role you will ideally have a range of the following experience and attributes:Ability to show empathy towards people from a variety of backgrounds and circumstances at times with complex needs.Passionate about leading & serving people, building relationships, engagement, and community.Ability to negotiate effectively with a focus on positive and balanced outcomes for all parties.Experience in residential tenancy management and/or a facilities role or operations-based role.Experience with Health and Safety oversight and reporting and good knowledge of HSWA 2015.Deep understanding of New Zealand's context and history, and our commitment to and acknowledgement of the Treaty of Waitangi and Tangata Whenua in our work.How to applyWe are proud of our diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don't fit it completely, we would still love you to apply.If you want to work in a challenging yet rewarding environment, grow your career and work for an organisation having a positive impact, then apply now.Applicants for this position must have NZ residency or a valid NZ work visa. A Full/clean New Zealand Driver's License is required.For more information about Te Wawata Kainga and Home Foundation please visit www.homefoundation.org.nz.
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