Account Manager

1 month ago

Wellington, New Zealand Alliance Fire And Security Full time

Account & Relationship Management (Sales)Full timeBase salary, plus commission, and other benefits.At Alliance Fire and Security, we're revolutionizing Fire Protection and Security solutions with a cutting-edge approach. As industry pioneers, we're dedicated to enhancing safety and compliance throughout New Zealand. Our fusion of compliance, innovation, and robust relationships sets us miles ahead. Alliance Fire and Security welcomes applicants of all backgrounds and experiences, embracing equality and inclusivity.Key Responsibilities:As our Accounts Manager, you will be responsible for managing relationships with existing clients and driving new business opportunities. You will balance the roles of nurturing long-term partnerships, providing excellent customer service, and identifying new revenue streams. This is an exciting opportunity for a proactive, results-driven professional with a blend of relationship management and sales expertise.Client Support:Meet with clients and understand their needsEnsure successful delivery of solutionsProvide feedback and reporting.Manage Account Compliance:Track compliance requirements, records, and assets, ensuring 100% compliance with team collaboration.Coordinate with internal departments to meet compliance and operational goals.Identify growth opportunities within existing and new client accounts, leveraging product/service knowledge.Relationship Management:Manage and nurture client relationships as the main point of contact, ensuring expectations align with contract terms.Drive business development with existing and new clients and identify opportunities for upselling, cross-selling.Review account performance regularly, address client concerns, and present tailored proposals to strengthen strategic relationships.New Business Development:Identify and target potential clients within the industry sector through market research, networking, and cold calling.Develop and execute strategic plans to acquire new customers, including tailored presentations and proposals.Present and demonstrate Alliance Fire and Security's products and services, addressing client needs and closing deals.Bonus Scheme:Performance-based bonus structure with exciting earning potential, allowing you to directly benefit from your success.Targets tied to client retention, upselling, and new business acquisition.Qualifications and Requirements3+ years of account management or service company experience; proficient in PPM/Job Management software (e.g., Simpro, Uptick).Strong understanding of the Fire & Security industry, with excellent communication, negotiation, and presentation skills.Self-motivated, client-focused, with the ability to work independently and travel for client meetings or industry events as needed.This hybrid role at Alliance Fire and Security is a dynamic and strategic position that requires a proactive, customer-centric approach. By effectively managing accounts, fostering customer satisfaction, and driving new business opportunities, you will contribute to our company's growth and success within the Fire and Security Industry, along with directly benefitting from your own hard work.
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