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Customer Love Coordinator

2 weeks ago

Auckland, Auckland, New Zealand Bepure Health Full time

Add expected salary to your profile for insightsAt the BePure Group, our core purpose is to transform lives.BePure is a leading NZ-owned wellness brand, on a mission to see this purpose come to life.
Our high-quality products that actually work have earned us passionate followings in New Zealand and beyond.As our Customer Love Coordinator, you'll transform customer interactions into opportunities for positive change and wellness.
This role is the touch point for all customer interactions and is the voice of the BePure Group.What your day could look like:Engaging with customers via email and phone, providing personalised support and guidanceAssisting customers with their orders and subscriptionsGuiding customers through our product range by leaning on our BePure Pillars of WellnessReporting customer feedback to the team to drive continuous improvementSupport the Wholesale team to process orders, service accounts and support technical queriesBy joining our team you can:Be a part of a fast-growing company that strives to transform livesJoin a supportive team that encourages growth and developmentEnjoy a range of perks including a generous product allowance, flexible working policy, parking, fun events, and moreThis could be your perfect role if you have:A passion for supporting others on their wellness journey.Proven experience in delivering exceptional customer support and resolving queries.A qualification or strong interest in natural health fields like nutrition, naturopathy, health sciences, or dietetics (preferred, but not required).Proficiency in MS Office and the G Suite (Gmail, Google Docs, Google Sheets, Google Slides etc).Experience using systems such as Gorgias, Recharge, and Shopify (preferred, but not required).Strong time management skills and the ability to prioritise multiple tasks.A warm and natural communicator (both written and verbal), who builds relationships with ease.Excellent attention to detail.If this sounds like a bit of you, click the apply button to register your interestYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?
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