Fisher and Paykel

3 weeks ago


Auckland City, New Zealand Paragon Recruitment Ltd Full time

For over 70 years, Fisher & Paykel has been designing, manufacturing and supplying innovative, world-class products. We are proud to be a kiwi icon, and we are proud to serve our customers.

At Fisher & Paykel, we are all about delivering outstanding service for our customers each and every time. Despite the unprecedented challenges over the last 18 months, our home-based Global Contact Centre Consultants have worked tirelessly to be there for our customers, whatever the situation.

As we look forward to expanding our contact centre here on home soil, we have some fantastic opportunities to join and be part of delivering our world-class customer service, as we assist our customers in getting the best from our appliances.

We are looking for individuals who share our passion for going above and beyond for our customers. You will deliver a VIP service across our multichannel platforms, live our brand values and enhance the customer experience at every opportunity.

Ensuring our customers receive a high standard of service at all times is key to this role as you strive to achieve performance targets. With a focus on getting it right, you will ensure quality and performance and take on customer feedback and utilise this effectively.

We are constantly seeking ways of improving our customer’s experience. You will always be looking for opportunities for us to be more efficient and productive, working innovatively to find solutions that will benefit both and will build strong collaborative working relationships with internal partners and our customers.

Opportunities are available on a full time (40 hours per week) basis. In supporting our New Zealand and Australian customers, you will be working on a fortnightly rotation.
**Week 1: Monday to Friday, start time between 10am and 2pm - 8 hours per day**
**Week 2: Monday to Sunday, start time between 10am and 2pm - 8 hours per day, 4 weekdays and 1 weekend day.**

These positions are home-based and as such you will have to meet our home working requirements for your workspace and internet speed and be based in or around the Auckland area.
- Be ambassadors for our brand.
- Be passionate about delivering a VIP experience to our customers, colleagues, and partners
- Have recent and relevant experience of working in a fast-paced, customer-focused role, ideally in a contact centre environment.
- Be confident in using a range of management information tools, possess strong communication and problem-solving skills along with excellent attention to detail.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression. This is a great opportunity to be part of an exciting forward-thinking business and a truly iconic Kiwi brand.



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