Customer Service Cleaning Supervisor

2 days ago

Wellington, New Zealand Tangram Full time

ISS Facility Services | Listed 2 days ago
Customer Service Cleaning Supervisor
ISS Facility Services
Location: Wellington, Wellington
Job type: Full time
Duration: Permanent
Description
Seeking a Customer Service Supervisor to provide customer service, administrative and supervisory support to our various education sites across Wellington.
The Opportunity
ISS is hiring for the position of Customer Service Supervisor based at Victoria University halls of residence.
Directly supporting our Contract Manager, this is a permanent full-time role with a key focus to drive visible improvements in standards of service to our clients.
This position is responsible for the day-to-day coordination and supervision of the Vic Uni Cleaning teams in the most cost-effective manner, in accordance with the client requirements and company policy.
Ensuring the Company's contractual obligations to its customers are met in accordance with client requirements, company policy, and such operations directives that will be issued.
This is attained by establishing and maintaining a competitive advantage through providing the highest levels of customer service and achieving or exceeding profitability, contract retention, growth, quality, and safety throughout.
Meeting legislative requirements, especially in relation to HSE and industrial legislation.
Profile
We want to hear from you if you consider yourself to have excellent communication skills – oral and written; proven supervisory, management and organizational skills; enjoy working in a dynamic environment; are solutions-focused with a good eye for detail.
Our successful applicant must be able to interact with a variety of people including staff, clients, and the general public.
You must be physically fit and have a high level of self-motivation as well as the ability to motivate a team to consistently deliver the highest standard of service.
Ensure staff training is current and actively engage with staff at toolbox training and other training needs as required.
Ensure all equipment maintenance is current, liaise with Contract Manager regarding any equipment breakdowns and issues.
Identifying and recording any problems relating to cleaning services and/or safety then initiate, recommend or provide solutions through the Contract Manager.
Investigates complaints, compliments, incidents and reports findings to the Contract Manager within the allocated time frames.
Undertaking any other duties as directed from time to time by the Contract Manager commensurate with your abilities and training.
Participate in Quality improvement activities and provide a high level of customer service to clients.
Report any risk identified (e.g.
: Health & Safety, Financial, Technology, Public Image) to the Customer Service Manager and participate in risk management activities.
Provide active, positive and impartial leadership for cleaning staff, actively works with direct reports to improve effectiveness/productivity and to ensure that branch objectives are met.
Actively involved in appropriate training, succession planning and career development initiatives for team members, to ensure Unit Standards are met.
Monitor ongoing progress of all cleaning staff within designated areas and act promptly and appropriately to address performance, disciplinary or conflict issues with the Contract Manager.
Ensure ordering chemicals and items of other operational needs and maintaining stores of these in a secure environment.
Arrange and coordinate relief staff including those required to cover approved leave and emergencies to ensure all sites are cleaned to specification.
Ensure that all time-sheets are accurately completed in Kronos, as per company procedures and approve staff leave.
Daily and weekly team reporting of H&S, staffing, training and customer requests/concerns.
Provide regular updates on team performance.
Represent the team on achievements and issues.
Lead by example to reinforce and promote ISS commitment to safe work practice and a healthy working environment.
Participate in monthly Health and Safety meetings held with H&S representatives.
Benefits

Working for a leading organization with a fantastic reputation.
Competitive pay on offer.
Full job training given, with regular feedback.
Great team culture in a fantastic work environment.
Requirements

Ability to communicate effectively with staff and to liaise with all levels of personnel.
Ability to demonstrate a strong customer focus and be responsive and caring towards customers and staff.
Ability to work under pressure.
Reliable and Responsible.
Pride in personal and team performance.
Proactive with a can-do attitude.
Self-motivated and can work under pressure.
A clean criminal record is a must.
NZ work rights are essential.
A reliable mode of transport / full clean drivers' license is essential.
Relative industry experience will be preferred.
Apply online for this role or contact Edward Broad for more information.
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