Technical Account Manager

1 month ago

Gisborne, New Zealand Coatue Management L.L.C. Full time

Who Are We? Postman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 35 million developers & 500,000 organizations worldwide use Postman today, and we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. The Opportunity We are seeking an experienced and customer-focused Technical Account Manager to join our team to provide strategic support to our largest and most complex accounts. As a TAM, you will be the primary technical point of contact for our most significant customers, responsible for ensuring their success and value realization with Postman. This role blends technical expertise, project management, customer success, and strategic consulting to help customers fully leverage Postman's capabilities in alignment with their business goals. Candidates must be located on the East Coast. What You'll Do Act as the primary technical liaison for large, strategic accounts, building strong relationships with key stakeholders. Conduct regular meetings with customer leaders to discuss ongoing projects, address concerns, and identify new opportunities for Postman's solutions. Provide expert guidance on Postman's API capabilities, helping customers design custom solutions and integrations tailored to their specific environments. Collaborate with customers to develop best practices, playbooks, and strategic plans for API management and adoption within their organization. Develop and implement a reporting structure for executive-level metrics to demonstrate the ongoing impact of Postman's solutions. Organize and lead training sessions, workshops, hackathons, and other enablement activities to promote the effective use of Postman across the customer's organization. Serve as the first point of contact for technical issues, providing timely assistance and coordinating with internal teams to resolve complex challenges. Advocate for the customer within Postman, ensuring that feature requests and strategic needs are documented, prioritized, and addressed. Develop templates, frameworks, and reusable assets that can be applied to other accounts, contributing to the scalability of Postman's customer success initiatives. About You 5+ years of experience in a Technical Account Manager, Solutions Architect, or similar customer-facing technical role. Deep understanding of API technologies and experience with custom development and integrations in complex enterprise environments. Proven ability to manage large, strategic accounts with a focus on driving value and customer satisfaction. Strong project management skills with a demonstrated ability to document, track, and report on multiple initiatives simultaneously. Exceptional communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders. Experience with enablement and training, including the creation of educational resources and leading workshops or training sessions. A bachelor's degree in computer science, engineering, or a related field; relevant certifications or advanced degrees are a plus. Our Values At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. What Else? This is a remote role based on the east coast of the United States. We are offering a base salary plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Salaries will vary outside of the listed metropolitan areas & the U.S. Equal Opportunity Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
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