Customer Services Manager

2 days ago


Auckland, New Zealand Ace Mortgages Full time

Add expected salary to your profile for insights.We are looking for a Loan Writer / Customer Services Manager who can hit the ground running.
You will look after the full loan process and beyond while providing exceptional support to the customers.You will be working closely with customers and the lenders, so prior relevant experience is essential.Role based in Central - West Auckland.Company DescriptionWe are an award-winning mortgage advisory company.
We strive to provide stress-free mortgage solutions for first-time home buyers, refinancing, property upgrades, and investments.
We are dedicated to guiding our customers through the mortgage process to ensure the best deals and customer satisfaction.With a strong focus on customer service, we have built a solid reputation with happy clients.Key Responsibilities:Prepare and submit quality loan applications.Support customers from approval through to settlement.Manage fixed rate rollovers.Liaise with lenders, customers, and related parties.What You Should Have:Prior experience working in banking/mortgages is essential.Understanding of compliance requirements.Attention to detail and a love for numbers.Excellent verbal and written communication skills.What We Offer:Opportunities to grow and flourish.Satisfaction of achieving great customer outcomes.A friendly and small team environment.
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