Customer Services Manager

4 days ago


Auckland City, New Zealand Coca-Cola Europacific Partners Full time

**The Pitch.**
The Coca-Cola Europacific Partners (CCEP) NZ Contact Centre has the best Service & Sales team in the FMCG sector and we have a bunch of industry awards to prove it We've got passionate teams and an engaging culture. We are looking for a Customer Service Manager to continue to lead the Service & Sales team to deliver Customer Excellence.

**The Role.**
Reporting into our Head of Contact Centre, the Customer Services Manager forms part of our Contact Centre Leadership Team.

This is your opportunity to step up to a highly influential leadership position, leading, coaching and developing the Auckland based Service & Sales team towards the achievement of Customer Service and Sales KPIs and performance targets. You'll be responsible for executing the CCEP NZ National Contact Centre Strategy within the team, working across a number of different functions within CCEP NZ, and driving a culture of continuous improvement and customer excellence.

As Customer Services Manager, you’ll strike that balance between the head and the heart. Your team will deal with a host of queries from vending machine breakdowns, supporting our sales team with their orders and fielding enquiries on larger customer orders too.

Our contact centre runs Monday - Friday 7:30 am - 6:30 pm - there’s no weekend work required for this role

Join a fun, award-winning team and get a unique understanding of how our business works in a function that truly sits at the centre of it all.

**What Do I Need?**
You'll need a proven track record of delivering results, great people management skills, and a strong focus on exceptional customer service.

Ideally, you'll have come from a Contact Centre background but that's not a deal breaker if you can show your ability to lead and motivate your team. You're also going to need to thrive on making decisions, be agile in the way you operate and be comfortable reporting results and data.

We’re looking for someone who is always looking for a way to do things better and enjoys process improvement. This role will be varied, so you’ll need to bring your resilience to keep the motivation up through those busy days, tricky calls, and big decisions.

We’ll provide the training to get you up to speed, there will be support you can count on from your team and we’ll ensure you have some fun along the way too

**The Benefits.**
You'll get a fantastic competitive salary, superannuation, and the opportunity to earn an annual incentive - not to mention plenty of complimentary product. It doesn't get much better than that Most importantly, with our world-famous learning and development environment it is your future that will be invested in - who knows where your career path will take you

**The Culture.**

Applications close 24 Feb.



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