Customer Service Banker

1 month ago

Far North, New Zealand Bank Of New Zealand Full time

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding turanga (role) with plenty of progression in a very diverse, experienced team. If you can imagine a better future, let's find a wayThis is a great opportunity to join the team in BNZ Kerikeri on a part-time basis for a 12-month fixed term and kick-start your banking career. This part-time role is Monday-Friday 8:30am - 1:30pm.What are 5 day to day tasks the person in this role will complete?Engage with customers in a warm friendly manner with a big smileProcessing customer transactional banking needsUpdating customers' personal details and identificationAssist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goalsHelp educate our customers on our online platforms, tools and digital solutionsWhat attributes will this person have in order to be successful?You'll have some banking experience and an understanding of bank processes and policies, but what's most important for us is someone that is passionate about taking their banking career to the next level. This role gives you the opportunity to learn and develop your skills further in banking and we want to help you become one of our future lenders, and eventually establish yourself as the go-to for complex lending requirements.It goes without saying that you'll enjoy working with people and get a buzz out of helping customers, and your ability to problem solve and find solutions to exceed our customers' expectations will hold you in good stead for this roleWhat is the most exciting thing about this opportunity?This is an awesome opportunity to continue to grow a career in banking. With our Banker Career Accreditation training, it enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.What is the tima (team) culture and environment like?One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tima to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tangata (people), and what connects us is our passion for delivering exceptional customer service.Nau Mai ki te Peke o Aotearoa | Come to the Bank of New ZealandIf you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.Applications for this vacancy close end of day, 25th October 2024.Job detailsReference #: 148079Posted on: 15 Oct 2024Location(s): KerikeriExpertise: Contact Centre / Sales and Service, Customer Service, Retail/Branch Banking, Retail, Stores/BranchesApplication ProcessIf this is your first time applying for a job at BNZ, it involves a simple two-step process.Registration: Create a user account, and upload your CV and desired employment criteria. You can login anytime to update your details, and track your job application status.Application: Complete a quick job-related questionnaire. If you apply for future roles, you'll only need to complete the second step.Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.After you've appliedDepending on which role you have applied for, our recruitment process may vary slightly, but in most cases, will involve the following steps:You'll receive an email acknowledging your application.Our recruitment team will review your application and get back to you within 1-2 weeks of the job closing.If shortlisted, you may be asked to complete some testing relevant to the position you have applied for, and/or be invited to complete a phone or video-based interview. If you're invited to complete a digital interview as the next stage of your application, we'd love you to embrace it. Digital interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way giving you a better chance of securing your dream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.If successful, you'll move through to the interview stage which may include a two-stage individual interview, or a group-based assessment centre.Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstract reasoning tests during the recruitment process.
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