Assistant Branch Manager
2 days ago
Add expected salary to your profile for insightsAre you looking for a fresh start in the new year?
We are seeking a dynamic Assistant Branch Manager with a versatile background and proven leadership skills to join us at our Auckland Airport Branch.
The ideal candidate will be adept in people management, skilled in motivating and inspiring staff to achieve sales targets while maintaining our exceptional reputation in customer service.A LITTLE BIT ABOUT GO Rentals and ENTERPRISEGO Rentals is a New Zealand owned business that has been around for over 25 years, continually thriving and evolving in the rental car industry.
Since partnering with Enterprise (the world's largest privately owned rental car company) in 2022, we have three international brands on offer: National, Alamo, and Enterprise.
This partnership has elevated our presence on the global stage and expanded our customer base both locally and internationally.WHAT MAKES US DIFFERENT?Working at GO and Enterprise feels like being part of a family; we believe it's essential to enjoy coming to work every day.
We take pride in offering a supportive working environment that fosters opportunities for staff to flourish, with personalised employee development plans, access to on-the-job NZQA qualifications and ongoing up-skilling and training.
Plus, we win awards
Amongst other awards (see below), GO Rentals has won "Employer of Choice" two years in a row (2023 and 2024) at the Tourism Industry Awards.
So, we must be doing something right, right?
OUR BENEFITS:Birthday Leave - have your birthday off
Staff discounts on vehicle hire and 5 free days per yearRandom financial "Happiness" Bonuses$200 GO Health Check, to spend on your health & wellbeingFree Health Insurance after 3 years of ServiceMonthly Office Birthday Celebrations.GO Social eventsStaff referral bonusLong Service bonusEmployee Assistance Program (counselling)Reporting to the North Island Area Manager, you will collaborate closely with the team to ensure they receive continuous training and the skill development necessary for achieving outstanding NPS results and reaching Sales Targets.
Additionally, you will manage the branch during the Customer Service, Production or Area Manager's absence or on scheduled days off.Other core responsibilities:Assist with Production and Customer Service team managementAssist with Recruitment of staff.On-boarding of new team members.Implement and train staff on GO Rentals' and Enterprise systems' and procedures/policies & protocols.Deal with customer bookings and handle complaint escalations.Administration and relevant reporting data and analysis.Drive a health & safety culture and safe work practices, ensuring compliance.Assist with rostering of staff.Ensure Branch KPI's are achieved and reported on.Monitor fleet, identify vehicles requiring attention where necessary.Look for opportunities to generate new Branch revenue.SKILLS & EXPERIENCEMinimum 5 years' experience as a senior team leader or similar successfully driving productivity and high levels of customer service.Proven track record leading successful teams (minimum 10+ people).Strong leadership, motivation and facilitation skills.Strong interpersonal skills; able to work collaboratively as part of a diverse team (customers, stakeholders, managers, suppliers), as well as autonomously.Highly computer literate with advanced excel and intermediate skills in the Microsoft suite of products.Intermediate level data analysis and reporting.On offer is a very diverse and multi-faceted role, where no two days will be the same, a competitive salary, and a unique chance to work with a leader in the Tourism industry.
If you're an all-rounder who doesn't mind being hands-on, apply today with your CV and cover letter.OUR AWARDS:Tourism Industry Awards2024 WINNER GO Rentals Employer of Choice2023 WINNER GO Rentals Employer of Choice2degrees Business Awards2023 FINALIST GO Rentals Employer of the Year and People's Choice.Westpac Auckland Business Awards2022 FINALIST GO Rentals Employer of the YearOther awards and endorsements:Your application will include the following questions:How many years' experience do you have as an Assistant Branch Manager?Which of the following statements best describes your right to work in New Zealand?How many years of people management experience do you have?What's your expected annual base salary?Do you have a current New Zealand driver's licence?
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