Senior Customer Support Engineer

5 hours ago

Christchurch, New Zealand Tait - New Zealand Full time

We Go Beyond for A Safer World For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world.
Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
We have an exciting opportunity in our Christchurch Headquarters for a Senior Customer Support Engineer to join our team on a permanent basis.
This position is aimed at the Senior level, but candidates with skills ranging from Junior to the Specialist level will be considered if you're a good technical fit for our needs.
We therefore encourage you to apply, even if you don't meet 100% of the requirements
Te Turanga - The Role As a member of the Level 3 Support Services team, the Senior Customer Support Engineer is a leading technical resource for delivery of support and information to Tait teams and customers around the world via remote electronic mediums and at times, on-site technical support services.
The Senior Customer Support Engineer encompasses broad and well-developed technical skills.
In this role, you will act as a Subject Matter Expert when it comes to operating and configuring complex radio systems and diagnosing non-conforming functionality to an operating system level.
O Pukenga - About You Tait operates in a complex critical communications environment with a wide variety of customers and diversity of applications.
Given this, we are primarily seeking individuals with a highly developed practical knowledge of technical systems, including complex system designs and installations.
In addition to your technical skills, you will be highly customer focused and have excellent diplomacy skills.
This role will provide the leadership required to other engineers to achieve the team goals, this may mean supporting other functional areas, international travel, and providing after hours on call support.
To be successful in this role, you will have an Engineering degree/diploma/certificate in a related field or the equivalent work experience, as well as:
A highly developed practical knowledge of radio systems, including RF system design and installation is desiredExperience with Linux/Unix operating systems at the command line levelIP networking experience including Security Certificates, Routing for DMZ's/Firewalls, and Cloud integrated systemsLTE / Wifi technologies experienceExperience with DMR and/or P25 Digital Radio Infrastructure and Terminals configuration and supportPrefer at least 5 years' experience with Land Mobile Radio equipment, trunking systems, and/or LTE integrated systemsPreference for some familiarity with the concepts and usage of ITIL Service Management principlesTesting of solutions and software - methodology and the executionNga painga - what's in it for you? We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers.
We achieve this through employing people who connect with our core Company Values (Commitment to listen.
Courage to Act and Integrity to Deliver).
We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.We recognise your commitment through long service benefits.We balance work with fun through our active social clubKo koe pea tenei?
- Sound like your kind of role If you are passionate about doing what it takes to ensure the smooth support of systems and the rapid resolution of product or customer related issues, then we want to hear from you
Apply now with your CV and Cover Letter.
Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.
Applications will close Sunday 26th January 2025.
For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com

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