Senior Customer Support Engineer
4 months ago
**We Go Beyond for A Safer World**
**Te Tūranga - The Role**
**Senior Customer Support Engineer**
Working as a member of the Level 3 Support Services team, the Senior Customer Support Engineer serves as a leading technical resource for delivery of support and information to Tait teams and customers around the world via remote electronic mediums and at times, on-site technical support services.
The Senior Customer Support Engineer encompasses broad and well-developed technical skills. The role serves as a Subject Matter Expert and will require the operation and configuration of complex radio systems and the diagnosis of non-conforming functionality to an operating system level.
- Our Senior Customer Support Engineer opportunity will attract an annual base salary range of $90K to $105K per annum, and will be full-time, 40 hours per week, located in Christchurch_
**The duties of the role will include**:
The Senior Customer Support Engineer will demonstrate a passion and commitment to the job and do what it takes to ensure the smooth support of systems and the rapid resolution of any product or customer related issues.
This role will provide the leadership required to other engineers to achieve the team goals, this may mean supporting other functional areas, international travel, and providing after hours on call support.
**Ō pūkenga - About You**
To be successful in this role, you will have an Engineering degree/diploma/certificate in a related field or the equivalent work experience
**As well as**:
- A highly developed practical knowledge of radio systems, including RF system design and installation is desired.
- Experience with DMR and/or P25 Digital Radio Infrastructure and Terminals configuration and support
- Prefer at least 5 years' experience with Land Mobile Radio equipment, trunking systems, and/or simulcast systems
- Experience with over the air programming and re-keying of radios is an advantage
- Software skills or aptitude in this field including an understanding of command line level OS work
- IP networking experience is desired
- Preference for some familiarity with the concepts and usage of ITIL Service Management principles
- Testing of solutions and software - methodology and the execution
**Ngā painga - What's in it for you?**
We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
- We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
- We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
- We recognise your commitment through long service benefits.
- We balance work with fun through our active social club
**Ko wai mātou - About Us**
For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
**Ko koe pea tēnei? - Sound like your kind of role?**
Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed:
Applications will close Sunday 15th September 2024
-
Senior Customer Support Engineer
4 months ago
Christchurch, New Zealand Tait - New Zealand Full time**We Go Beyond for A Safer World** **Te Tūranga - The Role** **Senior Customer Support Engineer** Working as a member of the Level 3 Support Services team, the Senior Customer Support Engineer serves as a leading technical resource for delivery of support and information to Tait teams and customers around the world via remote electronic mediums and at...
-
Customer Advisor
3 weeks ago
Christchurch, New Zealand Customer Advisor Full timeCustomer Advisor – Christchurch, South IslandMo te whai waahi | About the opportunityWe are currently seeking someone to join our team as a Customer Advisor based in our Christchurch Support office.In this full-time, permanent role you will:Be responsible for the professional handling of all customer orders and enquiries.Process orders in an accurate and...
-
Senior Software Engineer
4 months ago
Christchurch, New Zealand Tait - New Zealand Full time**We Go Beyond for A Safer World** **Senior Software Engineer** **Te** **Tūranga** - The Ro**le** We are seeking a Senior Software Engineer to join our team. This is a hands-on role requiring expertise in all phases of the product lifecycle, particularly for complex systems. Responsibilities include reviewing and critiquing designs and training others in...
-
Senior Mechanical Engineer
6 months ago
Christchurch, New Zealand The Talent Hive Full timeSenior Mechanical Engineer - Industrial Robotics - Challenging Engineering Projects - Great team culture **Benefit from great career prospects** You'll be joining a young, ambitious, fast paced team and a company that really values its people. We’re passionate about what we do but we never let it cloud our responsibility to do what’s right by people....
-
Senior Software Engineer
3 weeks ago
Christchurch, New Zealand This Is An IT Support Group Full timePeople First. Dare to be Different. Live for the Future. Our values underpin everything we do. Social Culture: From Lego competitions and Bike week to Hackathons and Community Connect days, our team knows how to have fun. Certified B Corporation: We’re committed to high social and environmental performance. Location: Christchurch, Dunedin, Auckland or...
-
Senior Rf Engineer
2 months ago
Christchurch, New Zealand Tait - New Zealand Full time**We Go Beyond for A Safer World** **Te** **Tūranga** - The Ro**le** We are thrilled to offer an exciting opportunity for a Senior RF Engineer to join Tait Communications, where your expertise will be key in solving complex RF engineering challenges. We are looking for someone with extensive experience in VHF and UHF Land Mobile Radio (LMR) RF design. In...
-
Senior Rf Engineer
1 month ago
Christchurch, New Zealand Tait - New Zealand Full timeWe Go Beyond for A Safer World Te Tūranga - The Role We are thrilled to offer an exciting opportunity for a Senior RF Engineer to join Tait Communications, where your expertise will be key in solving complex RF engineering challenges. We are looking for someone with extensive experience in VHF and UHF Land Mobile Radio (LMR) RF design. In this role, you...
-
Senior Rf Engineer
2 months ago
Christchurch, New Zealand Tait - New Zealand Full timeWe Go Beyond for A Safer WorldTe Turanga - The RoleWe are thrilled to offer an exciting opportunity for a Senior RF Engineer to join Tait Communications, where your expertise will be key in solving complex RF engineering challenges. We are looking for someone with extensive experience in VHF and UHF Land Mobile Radio (LMR) RF design.In this role, you will...
-
Senior Rf Engineer
2 months ago
Christchurch, New Zealand Tait - New Zealand Full timeWe Go Beyond for A Safer World Te Turanga - The Role We are thrilled to offer an exciting opportunity for a Senior RF Engineer to join Tait Communications, where your expertise will be key in solving complex RF engineering challenges. We are looking for someone with extensive experience in VHF and UHF Land Mobile Radio (LMR) RF design.In this role, you will...
-
Senior Software Engineer
3 weeks ago
Christchurch, New Zealand This is an IT support group Full timePeople First. Dare to be Different. Live for the Future. Our values underpin everything we do. Social Culture: From Lego competitions and Bike week to Hackathons and Community Connect days, our team knows how to have fun. Certified B Corporation: We’re committed to high social and environmental performance. Location: Christchurch, Dunedin, Auckland or...
-
Senior Front End Software Engineer
2 days ago
Christchurch, New Zealand This Is An It Support Group Full timeThe CompanySeequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.Every day, our...
-
Senior Front End Software Engineer
2 days ago
Christchurch, New Zealand This Is An It Support Group Full timeThe Company Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.Every day, our...
-
Senior Geotechnical Engineer
2 days ago
Christchurch, New Zealand Archway Recruitment Full timeWe are seeking an experienced Senior Geotechnical Engineer to join our client in Christchurch. An exciting opportunity awaits for a Senior Geotechnical Engineer seeking a leadership position.You will be responsible for working within the technical leadership team providing high-quality geotechnical engineering services to support the design and construction...
-
Senior Software Engineer
3 weeks ago
Christchurch, New Zealand This Is An It Support Group Full timePeople First. Dare to be Different. Live for the Future. Our values underpin everything we do.Social Culture: From Lego competitions and Bike week to Hackathons and Community Connect days, our team knows how to have fun.Certified B Corporation: We're committed to high social and environmental performance.Location: Christchurch, Dunedin, Auckland or Remotely...
-
Customer Experience Specialist
2 months ago
Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full timeCustomer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...
-
Customer Success Engineer
3 months ago
Christchurch, New Zealand CodeMatch Full time**Customer Success Engineer** Are you a tech-savvy problem solver with a passion for delivering outstanding customer experiences? Join a fast-growing data solutions company seeking a talented Customer Success Engineer to join their team in Christchurch, supporting clients across the globe. In this role, you'll be the first point of contact for some of the...
-
Civil Engineer
6 months ago
Christchurch, New Zealand Found People Full timeJoin a leading Engineering & Project Management company. - Career progression towards leading and guiding the Civil team. - Challenging commercial & industrial projects, not your 'run-of-the-mill'. **About the company** Leading, medium-large, full-service engineering and project management company with offices across Australia. Offering engineering design...
-
Civil Engineer
6 months ago
Christchurch, New Zealand Found People Full timeJoin a leading Engineering & Project Management company. - Career progression towards leading and guiding the Civil team. - Challenging commercial & industrial projects, not your 'run-of-the-mill'. **About the company** Leading, medium-large, full-service engineering and project management company with offices across Australia. Offering engineering design...
-
Senior Software Engineer
1 month ago
Christchurch, New Zealand Trimble Full timeJob Location: Christchurch, New Zealand (Hybrid or In Office) Division: Field Systems Are you ready to take a leading role in the development and deployment of cloud-based services, shaping data flows from field technologies into actionable insights, while working with cutting-edge tools in a dynamic, Agile environment? Join Trimble as a Senior Software...
-
Senior Software Engineer
3 weeks ago
Christchurch, New Zealand Trimble Full timeJob Location: Christchurch, New Zealand (Hybrid or In Office)Division: Field SystemsAre you ready to take a leading role in the development and deployment of cloud-based services, shaping data flows from field technologies into actionable insights, while working with cutting-edge tools in a dynamic, Agile environment?Join Trimble as a Senior Software...