Senior Customer Support Engineer

1 month ago

Christchurch, New Zealand Tait - New Zealand Full time

**We Go Beyond for A Safer World**

**Te Tūranga - The Role**

**Senior Customer Support Engineer**

Working as a member of the Level 3 Support Services team, the Senior Customer Support Engineer serves as a leading technical resource for delivery of support and information to Tait teams and customers around the world via remote electronic mediums and at times, on-site technical support services.

The Senior Customer Support Engineer encompasses broad and well-developed technical skills. The role serves as a Subject Matter Expert and will require the operation and configuration of complex radio systems and the diagnosis of non-conforming functionality to an operating system level.

**The duties of the role will include**:
The Senior Customer Support Engineer will demonstrate a passion and commitment to the job and do what it takes to ensure the smooth support of systems and the rapid resolution of any product or customer related issues.

This role will provide the leadership required to other engineers to achieve the team goals, this may mean supporting other functional areas, international travel, and providing after hours on call support.

**Ō pūkenga - About You**

To be successful in this role, you will have an Engineering degree/diploma/certificate in a related field or the equivalent work experience

**As well as**:

- A highly developed practical knowledge of radio systems, including RF system design and installation is desired.
- Experience with DMR and/or P25 Digital Radio Infrastructure and Terminals configuration and support
- Prefer at least 5 years' experience with Land Mobile Radio equipment, trunking systems, and/or simulcast systems
- Experience with over the air programming and re-keying of radios is an advantage
- Software skills or aptitude in this field including an understanding of command line level OS work
- IP networking experience is desired
- Preference for some familiarity with the concepts and usage of ITIL Service Management principles
- Testing of solutions and software - methodology and the execution

**Ngā painga - What's in it for you?**

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
- We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
- We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
- We recognise your commitment through long service benefits.
- We balance work with fun through our active social club

**Ko wai mātou - About Us**

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

**Ko koe pea tēnei? - Sound like your kind of role?**

Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed:
Applications will close Friday 30th August 2024

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