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Customer Service Advisor

1 week ago

Wellington, Wellington, New Zealand Trade Me Limited Full time

As the face of our Service Department, this exciting role revolves around our after sales operations and administration.
We're looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality.
Customers and customer interactions are the most important part of our business, and you would be at the forefront of these interactions every dayThe Position:Based in our Lower Hutt branchBooking all service and repair appointmentsSeeing customers in and out of receptionAdvising customers on their servicing requirements and costs involvedResponding to all customer questions and enquiries in a timely manner and ensure the customer is well informed throughout the entire processProviding a great customer experience and being a role model for exceptional customer service at all timesRequirements:Experience in the automotive industry is an advantage although not necessaryExperience in a hospitality, retail or other customer-focused role is preferredStrong communication and interpersonal skills combined with excellent phone mannerConfidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the businessClean and current restricted or full driver's licenseAs we are a 6 day a week business some weekend work will be required.
Saturday mornings only.We offer a competitive remuneration package, great working and team environment.
As well as ongoing support and training through Toyota New Zealand.
This role is a great stepping stone to a career in the automotive industry, the opportunities for advancement and development are endlessIf this sounds like you, APPLY NOW.
By submitting your application online or if you want to hear more about the role, please contact ****** look forward to hearing from youApplications close 8 March 2025.
Please note that we may begin shortlisting as we receive applications.
We encourage early applications as we may withdraw the advertising at any time.Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2021 celebrated 34 years of vehicle market leadership in New Zealand.
As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.
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