Service Delivery Coordinator

2 days ago


Auckland, New Zealand Active + Full time

Service Delivery Coordinator / Senior Service Delivery CoordinatorMedical Administration (Healthcare & Medical)Full timeWe are seeking a Service Delivery Coordinator or Senior Service Delivery Coordinator to join our Service Delivery team at Active+ that manages a range of rehabilitation services. This role is responsible for supporting the oversight and process management for service contracts and the coordination of service delivery with health providers and supporting them in undertaking their work.Reporting to the Service Delivery Manager, the role will suit someone with experience in health-based administration and management in a New Zealand setting. The role requires someone with experience as a dynamic, organised and process driven coordinator where providing outstanding customer service is your passion.Key responsibilities of the role include:Day to day administration of specified contracts and providersPerformance management of specified contractsProvider quality management of specified contractsSupport to the Head of Service Delivery and Service Delivery Manager for service improvement initiatives and implementation of any contract changesManaging risk assessments from providers for specified contractsClaims ManagementDelivery of specific projects as assigned by the Head of Service Delivery or developed in our Annual PlanTo be successful in this role, you'll bring:Previous experience in health-based administration and management in a New Zealand setting preferredTrack record of success in operational rolesOne to two years' experience in a coordinator role comparable in sizeExcellent written and verbal communication skills;Adaptability - we work in a fast-paced and dynamic environment, so the ability to perform at pace and manage multiple projects simultaneously is essential;An awesome personality, willingness to get involved and become part of our great team; andA desire to be, and work with, 'The Best'You must have New Zealand residency to apply for this role.Ko wai matou | Our OrganisationActive+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,400 health providers across a wide range of disciplines delivering service across New Zealand. We've been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people.We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.
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