Service Delivery Coordinator Rosedale Ak

9 months ago


Auckland City, New Zealand Ceva Logistics Full time

**YOUR Role**

Based at Rosedale Auckland, we're seeking a confident and enthusiastic Service Delivery Coordinator to join our dedicated Team to supports operational and customer requirements focusing on any escalations and customer queries.

**WHAT ARE YOU GOING TO DO?**

Specifically, you will:

- Complete all necessary tasks linked to sales administration through use of various systems
- Resolving customer queries in a prompt and professional manner
- Working closely with logistics managers to ensure that all Service Level Agreements (SLA) are met focusing on delivery, receipt and returns
- Problem solving and critical thinking required for execution of daily tasks and investigations
- Working with carrier & customer to resolve delivery enquiries
- Fostering a strong relationships with customers whilst demonstrating the value we are adding to their service.
- Ensuring that all system issues are identified and flagged with appropriate stakeholders via ticket raising system.
- Proactively develop the skills and techniques required for best practice of the role.

**WHAT ARE WE LOOKING FOR?**
- Customer Service and Administration experience - previous experience in an service delivery Coordination role is highly desirable
- Good written and verbal communication, customer service / management, and influencing / negotiation skills
- Exceptional attention to detail and communication skill

**WHAT DO WE HAVE TO OFFER?**

CEVA Logistics' Diversity Statement:
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.



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