Centre Manager

9 hours ago

Auckland, New Zealand Ami Motorhub Full time

Add expected salary to your profile for insightsAMI MotorHub is a wholly owned subsidiary of IAG New Zealand and provides market leading collision repair services for IAG customers.We are proud of our facilities and our aim is to deliver consistently outstanding experiences for customers, getting them back on the road faster.Our business is centered around our people and the use of innovative technology to ensure cars are repaired to the highest standards.We are a highly customer focused business and everyone in our business has a role to play in bringing our vision to life.In a nutshellA Centre Manager is the leader of the team within the centre ensuring excellent service standards, responding efficiently to centre demands, maintaining high customer satisfaction, and meeting the centre targets on a weekly basis.This is achieved by providing the environment where the timely planning and co-ordination of activities, carried out safely, can thrive.Day to dayProvide leadership and management within the centreOversee day-to-day operation of the centreImplement operational policies and the strategic planAssure all legal and regulatory requirements are metBuild alliances and partnerships with other organisationsLead, plan and review the daily planner for scope of work and productionOversight of the volume of repairs through the workshop to prevent delays and maximise workshop efficiencyPromote high customer service and lead by exampleHandle all complaints promptly.Overall responsibility for health and safety in the CentreResponsibilities includeSet location goals and action plans based on company goalsAssumes full responsibility for centre profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and managementAbility to recognize changing department employee and workload needs and respond with appropriate resourcesAbility to prepare and conduct required meetings to ensure high levels of productionResponsible to Increase and maintain targetsMonitor and analyse Performance ReportsProvide continuous support to the AMI MotorHub team to achieve all performance metrics.Develop and maintain relationships with our Insurance PartnersManage all Scorecards to ensure maximized sales volumesDevelop and maintain relationship with and monitor performance of our Parts and Sublet Vendors to maintain the preferred vendor programsTrack and monitor key performance indicators (repair duration, average repair cost, and net promotor score) for quality and productivityHealth and safety culture development and safety system managementEnsure the AMI MotorHub safety management plan and all safety risk controls are implemented and embedded.Track and monitor key performance indicators for health and safetyRecruitment, training and performance of all AMI MotorHub staffMaintain KPI's within the required metricsPerform other duties as assigned by managementSkills and capabilities5 years of centre management, estimating, or production management experience within the automotive collision repair industryExperience managing the customer experience journey within a process driven production facility.
A history within the automotive repair industry is an advantageProactive self-starter who can lead the centreProvide management, coaching, supervision and support.Proficient/confident using IT and cloud based computer systemsProficient in leading health and safety in the collision repair industryDirect reportsProduction ManagerParts AdministratorProduction StaffCustomer Services RepresentativesAt AMI MotorHub, we are committed to:Equal opportunity employment.
We don't just accept difference, we embrace and support itHealth and Safety of our workplace.
We are committed to operating a harm free zone and have a zero drug and alcohol tolerance policyTraining, personal development and career progression opportunitiesEmployee benefits, including 50% insurance discounts and corporate partner discountsJoin us todayYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a centre manager?What's your expected annual base salary?
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