Centre Manager

10 hours ago

Auckland, New Zealand AMI MotorHub Full time

Add expected salary to your profile for insights

AMI MotorHub is a wholly owned subsidiary of IAG New Zealand and provides market leading collision repair services for IAG customers.

We are proud of our facilities and our aim is to deliver consistently outstanding experiences for customers, getting them back on the road faster.

Our business is centered around our people and the use of innovative technology to ensure cars are repaired to the highest standards.

We are a highly customer focused business and everyone in our business has a role to play in bringing our vision to life.

In a nutshell

A Centre Manager is the leader of the team within the centre ensuring excellent service standards, responding efficiently to centre demands, maintaining high customer satisfaction, and meeting the centre targets on a weekly basis.

This is achieved by providing the environment where the timely planning and co-ordination of activities, carried out safely, can thrive.

Day to day
  • Provide leadership and management within the centre
  • Oversee day-to-day operation of the centre
  • Implement operational policies and the strategic plan
  • Assure all legal and regulatory requirements are met
  • Build alliances and partnerships with other organisations
  • Lead, plan and review the daily planner for scope of work and production
  • Oversight of the volume of repairs through the workshop to prevent delays and maximise workshop efficiency
  • Promote high customer service and lead by example
  • Handle all complaints promptly.
  • Overall responsibility for health and safety in the Centre
Responsibilities include
  • Set location goals and action plans based on company goals
  • Assumes full responsibility for centre profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management
  • Ability to recognize changing department employee and workload needs and respond with appropriate resources
  • Ability to prepare and conduct required meetings to ensure high levels of production
  • Responsible to Increase and maintain targets
  • Monitor and analyse Performance Reports
  • Provide continuous support to the AMI MotorHub team to achieve all performance metrics.
  • Develop and maintain relationships with our Insurance Partners
  • Manage all Scorecards to ensure maximized sales volumes
  • Develop and maintain relationship with and monitor performance of our Parts and Sublet Vendors to maintain the preferred vendor programs
  • Track and monitor key performance indicators (repair duration, average repair cost, and net promotor score) for quality and productivity
  • Health and safety culture development and safety system management
  • Ensure the AMI MotorHub safety management plan and all safety risk controls are implemented and embedded.
  • Track and monitor key performance indicators for health and safety
  • Recruitment, training and performance of all AMI MotorHub staff
  • Maintain KPI’s within the required metrics
  • Perform other duties as assigned by management
Skills and capabilities
  • 5 years of centre management, estimating, or production management experience within the automotive collision repair industry
  • Experience managing the customer experience journey within a process driven production facility. A history within the automotive repair industry is an advantage
  • Proactive self-starter who can lead the centre
  • Provide management, coaching, supervision and support.
  • Proficient/confident using IT and cloud based computer systems
  • Proficient in leading health and safety in the collision repair industry
Direct reports
  • Production Manager
  • Parts Administrator
  • Production Staff
  • Customer Services Representatives
At AMI MotorHub, we are committed to:
  • Equal opportunity employment. We don't just accept difference, we embrace and support it
  • Health and Safety of our workplace. We are committed to operating a harm free zone and have a zero drug and alcohol tolerance policy
  • Training, personal development and career progression opportunities
  • Employee benefits, including 50% insurance discounts and corporate partner discounts

Join us today

Your application will include the following questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • How many years' experience do you have as a centre manager?
  • What's your expected annual base salary?
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