Application Support

2 days ago

Waikato, New Zealand Smartrak Limited Full time

Help Desk & IT Support (Information & Communication Technology)Full time++Start your professional growth with Smartrak++The Application Support role has a large focus on customer-centric actions to ensure timely resolution for our customers. You will have a deep understanding of our customers' needs and provide exceptional support to ensure their successful use of Smartrak products.This role provides advanced support for critical business applications, working closely with development teams, system administrators, and other support levels to diagnose and resolve complex technical issues. This role requires deep technical knowledge, problem-solving skills, and a customer-focused attitude to ensure high system availability and optimal performance.What You'll Be DoingYou will diagnose and resolve complex technical issues, acting as the point of escalation for application-related incidents. Using monitoring tools, you will identify and address performance bottlenecks, analyse logs and system behaviour, and collaborate with development teams to provide feedback and ensure long-term fixes. You will document issues and resolutions, create training materials, and communicate updates to stakeholders. Additionally, you will coordinate with third-party vendors, participate in post-incident reviews, and ensure applications adhere to security and compliance standards. As part of the Smartrak Support team, you will work within an agile framework, and assist other team members as needed.What Do We Look For?Technical Expertise: Knowledge of application architectures, databases, debugging tools, performance monitoring, APIs, and network protocols within a .NET environment. Basic to intermediate knowledge of electronics and IT hardware. Additionally, technical hardware expertise and knowledge would be an advantage.Problem-Solving Abilities: Strong analytical skills and the ability to prioritise in high-pressure situations.Communication: Excellent verbal and written skills, with the ability to explain technical issues to non-technical users.Experience: 3-5+ years in a Level 2 or Level 3 support role, experience with cloud platforms and on-prem infrastructure, and a commitment to exceptional customer experience.Education: Bachelor's degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus.This list represents what we are ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential.About UsSmartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.Why work at Smartrak?At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups.We also offer:Free social clubFree branded clothingA fitness benefit to support your wellness in various waysFree eye exams and moreSmartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.Our CultureWe foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.Please include a cover letter in your application, telling us why you're a great fit for this position.
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