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Application Support Analyst

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Waikato, New Zealand Thames-Coromandel District Council Full time

Are you a tech-savvy problem solver with a passion for supporting, configuring and upgrading corporate applications? We have an exciting opportunity for an Application Support Analyst to join our dynamic team and play a crucial role in ensuring the smooth operation of our Council's essential systems.In this role, you'll be at the forefront of providing ongoing support, administration, and upgrades for our corporate applications, including financial, property, asset information, and document management systems. You'll be the go-to expert in configuring new capability required by our Organisation and helping 'Module Owners' in navigating and utilizing these critical applications effectively.In addition, you'll also be involved in implementing new applications. Your expertise will be crucial in developing acceptance testing plans for all application upgrades and pipeline projects, ensuring optimal performance and seamless handovers.We're seeking someone with a combination of ITIL certification and/or practical experience in ITIL aligned Service Management, on an incident and service management platform, along with practical experience delivering solutions within an Agile framework.A tertiary qualification in Information Technology/Computer Science is a must.Your excellent time management and planning skills will prove invaluable in this role.What truly sets you apart is your ability to communicate complex technical concepts in plain, straightforward language. Your essential soft skills will empower you to connect with a diverse range of users, fostering positive relationships and making tech jargon easy to understand.You thrive in a dynamic, ever-changing environment, and your responsive nature allows you to adapt quickly to new challenges. Whether working independently or collaborating with various users, you consistently deliver exceptional results.If you're ready to be part of an innovative team, making a meaningful impact in a supportive environment, then we invite you to apply for this exciting position as our Application Support Analyst.Applications close Sunday 17th November at 11.00pm
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