Duty Manager

Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.
Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.Job DescriptionWe are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at our Oaks Queenstown Shores Resort on a full time basis (minimum 30hrs per week).
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.
You have the important job of leading your team and driving exceptional customer experiences.Key Responsibilities Include:Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.Meeting guests and customers when they arrive and ensure they are settled in their rooms.Maintaining professional, open and honest communication to assist guests and make accurate bookings.Guide & support the team in providing outstanding guest welcoming and experiences.Ensuring that all daily tasks are completed accurately and in a timely manner.Resolve & respond to guest complaints in a timely and professional manner.Maintain accurate guest accounts and assist with daily reporting.Effectively manage team roster to meet budgets.Support Hotel Manager with recruitment.Overseeing and liaising with Housekeeping and Maintenance departments.Coordinating Front Office and F&B activities to ensure guest packages are correct.Hourly rate: $28.50 - $31 NZD per hour (excluding Kiwisaver).QualificationsTo be successful in this role you will have:Minimum 3+ years experience at a supervisor level within a Hotel environment.Exceptional people management skills, with the ability to lead and motivate a diverse team.Excellent written and verbal communication skills.Exceptional customer service skills and an unwavering positive attitude.Understanding of trust accounting.A passion for delivering exceptional, pro-active customer service.Availability to work a variety of shifts, including night shift, weekends and public holidays if required.Join our positive and vibrant team and be rewarded with these team benefits:50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.Access to Minor Hotels ANZ paid parental leave benefits.Additional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company's business requirements.NIB Insurance discounts.Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).Discount on Furniture.Wellbeing programs with Uprise (EAP).Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.
You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Hospitality
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