Duty Manager

1 week ago

Queenstown, New Zealand Oaks Hotels Full time

Company Description
Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

**Job Description**:
We are looking for a hard working and professional Duty Manager to join the team on a full-time basis at Oaks Queenstown Shores Resort. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

**Responsibilities**:
Guide & support the team in providing outstanding guest welcoming and experiences
- Act as a role model, sharing your expertise and continually inspiring the team
- Ensure daily tasks are completed accurately and in a timely manner
- Conduct guest arrivals and departures
- Confidently providing personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts, including cash handling

**Qualifications**:
To be successful you will need:

- Experience in Front Office Hotel operations
- Supervisory experience gained in a similar role
- Ability to work night shifts
- Have a relevant hospitality qualification
- Exceptional customer service skills and an unwavering positive attitude
- Excellent written and verbal communication skills
- Additional Information

Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:

- Discounts on accommodation across all Minor Hotel brands
- Discount when you visit any of our restaurants, cafes and bars
- Paid Birthday Leave & Paid Vaccine Leave
- Career progression
- Reward & Recognition programs

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