Service Desk Support Analyst

2 days ago


Manawatu, New Zealand Chapman Tripp Full time

We are looking for an experienced Service Desk Support Analyst to join our national Service Desk team, based in our fantastic Wellington office.You'll be part of a team that is striving to achieve the best possible outcome for all our people and develop skills and knowledge that form the foundation of a career in technology.The RoleWorking as part of a national team, you will act as the first point of contact for technical support, answering support calls via email, phone, or in person.This is a technical role that will require that you identify, troubleshoot & resolve technical issues and services requests for our users as quickly and as efficiently as possible within the SLA.You will also assist with the provisioning of laptop computers, user accounts, and other equipment when on-boarding new users or refreshing devices such as monitors, phones, laptops across various systems.Key Responsibilities IncludeRespond to service requests and technical support assistance in person, via phone, or emailTake part in the on-call out of hours roster (every 4 weeks)Diagnose and resolve technical issues relating to hardware or software issuesInstall, update, and support user applicationsProvision laptops and related hardwareLog all service desk interactions and document issue resolution using our ITSM systemMaintain accurate asset inventory when assigning equipment or softwarePrior Experience And Skills Required2+ years relevant service desk experienceEducation in an ITIL or equivalent experienceRelevant vendor certifications (MCP/MCSE) desirableExcellent verbal and written communication skillsPatience and a calm, capable mannerExcellent knowledge and in-depth understanding of:MS Windows 11 Operating systemMS Office 365 suite / applicationsActive Directory Users and ComputersAzure & Office 365 AdministrationLAN & VPN conceptsTCPIP Networking essentialsDesktop SecurityDocument management conceptsAV technology (Teams, Zoom, Open UC)Working At Chapman TrippYou will enjoy a friendly, supportive and welcoming team and work environment, with lots of learning opportunitiesWorking with the latest leading-edge technologiesMobile Phone and Broadband subsidyAnnual Wellbeing allowance and free healthcareWe are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand's largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.(Please note, only applicants already in NZ with the requisite long-term work rights in place can be considered for this role.)
#J-18808-Ljbffr



  • Manawatu, New Zealand Fmg (Farmers Mutual Group) Full time

    We have an exciting 12 month fixed-term opportunity for a Service Desk Consultant, based in our Palmerston North office and reporting to the Manager Service Desk.As a Service Desk Consultant, you will be responding to incidents and service requests lodged by your FMG colleagues, guiding them to an appropriate resolution and ensuring they have what they need...


  • Manawatu, New Zealand Fmg (Farmers Mutual Group) Full time

    We have an exciting 12 month fixed-term opportunity for a Service Desk Consultant, based in our Palmerston North office and reporting to the Manager Service Desk. As a Service Desk Consultant, you will be responding to incidents and service requests lodged by your FMG colleagues, guiding them to an appropriate resolution and ensuring they have what they need...


  • Manawatu, New Zealand Fmg (Farmers Mutual Group) Full time

    We have an exciting 12 month fixed-term opportunity for a Service Desk Consultant, based in our Palmerston North office and reporting to the Manager Service Desk.As a Service Desk Consultant, you will be responding to incidents and service requests lodged by your FMG colleagues, guiding them to an appropriate resolution and ensuring they have what they need...


  • Manawatu, New Zealand Fmg (Farmers Mutual Group) Full time

    We have an exciting 12 month fixed-term opportunity for a Service Desk Consultant, based in our Palmerston North office and reporting to the Manager Service Desk.As a Service Desk Consultant, you will be responding to incidents and service requests lodged by your FMG colleagues, guiding them to an appropriate resolution and ensuring they have what they need...

  • Service Desk Support

    3 weeks ago


    Manawatu-wanganui, New Zealand Northcloud Full time

    Help Desk & IT Support (Information & Communication Technology) As part of our Service Desk Team you must work well in a team environment and demonstrate enthusiasm for learning new technologies and products.We're looking for someone interested in developing and progressing in a successful career in ICT. To reinforce this, ongoing study and professional...


  • Manawatu District, Manawatu-Wanganui, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number...


  • Manawatu-wanganui, New Zealand Northland Regional Council Full time

    Business/Systems Analysts (Information & Communication Technology) We are carers for Northland's environment and community. Are you one of us? A few things you should know about Northland Regional Council… Our work is ultimately about working together to care for our region's incredible environment and many communities, matching our skills and resources...


  • Manawatu, New Zealand Author-It Software Corporation Full time

    At ASC we know that the mixture of experience, skills, and attitude are key ingredients in making a team succeed so we need the right people on board. We value diversity in all its forms, including diversity of experience. It's been shown that people in underrepresented groups may only apply for a role when they meet all the role criteria, but if you think...


  • Manawatu, New Zealand Author-It Software Corporation Full time

    At ASC we know that the mixture of experience, skills, and attitude are key ingredients in making a team succeed so we need the right people on board.We value diversity in all its forms, including diversity of experience. It's been shown that people in underrepresented groups may only apply for a role when they meet all the role criteria, but if you think...


  • Manawatu, New Zealand Author-It Software Corporation Full time

    At ASC we know that the mixture of experience, skills, and attitude are key ingredients in making a team succeed so we need the right people on board. We value diversity in all its forms, including diversity of experience. It's been shown that people in underrepresented groups may only apply for a role when they meet all the role criteria, but if you think...


  • Manawatu, New Zealand Author-It Software Corporation Full time

    At ASC we know that the mixture of experience, skills, and attitude are key ingredients in making a team succeed so we need the right people on board.We value diversity in all its forms, including diversity of experience. It's been shown that people in underrepresented groups may only apply for a role when they meet all the role criteria, but if you think...

  • Integration Analyst

    5 months ago


    Manawatu District, Manawatu-Wanganui, New Zealand Te Whatu Ora - Health New Zealand Whanganui Full time

    **Integration Analyst** **Data and Digital Services** **Health NZ/Te Whatu Ora - Whanganui** **Permanent, full time (40 hours per week)** Health NZ/Te Whatu Ora Whanganui is committed to increase the diversity of our workforce, and actively focus on employing and building a sustainable Māori workforce which supports our pro-equity commitment. **Ngā...

  • Clinical Data Analyst

    3 weeks ago


    Manawatu, New Zealand Arohanui Hospice Full time

    Clinical Data Analyst 0.8 FTE, Permanent Established in 1991, Arohanui Hospice in Palmerston North provides specialist and palliative care for patients living with life limiting illnesses while supporting their families and whanau. We are situated in Palmerston North and service the Manawatu, Tararua, Horowhenua and Rangitikei/Taihape regions.   Our name...

  • Claims Analyst

    1 month ago


    Manawatu, New Zealand Think Hauora Full time

    Permanent, full-time – Join THINK Hauora's Finance TeamSpecialist task; training will be provided – you will bring your familiarity with databases and the Microsoft SuiteAbout us:At THINK Hauora we are committed to enhancing health and wellbeing within all communities, including Maori, Pasifika, Youth, and LGBTQIA+ communities, across our rohe. We value...

  • Claims Analyst

    3 weeks ago


    Manawatu, New Zealand Think Hauora Full time

    Permanent, full-time – Join THINK Hauora's Finance TeamSpecialist task; training will be provided – you will bring your familiarity with databases and the Microsoft SuiteAbout us:At THINK Hauora we are committed to enhancing health and wellbeing within all communities, including Maori, Pasifika, Youth, and LGBTQIA+ communities, across our rohe. We value...

  • Claims Analyst

    1 month ago


    Manawatu, New Zealand Think Hauora Full time

    Permanent, full-time – Join THINK Hauora's Finance Team Specialist task; training will be provided – you will bring your familiarity with databases and the Microsoft Suite About us: At THINK Hauora we are committed to enhancing health and wellbeing within all communities, including Maori, Pasifika, Youth, and LGBTQIA+ communities, across our rohe.We...

  • Claims Analyst

    3 weeks ago


    Manawatu, New Zealand Think Hauora Full time

    Permanent, full-time – Join THINK Hauora's Finance TeamSpecialist task; training will be provided – you will bring your familiarity with databases and the Microsoft SuiteAbout us:At THINK Hauora we are committed to enhancing health and wellbeing within all communities, including Maori, Pasifika, Youth, and LGBTQIA+ communities, across our rohe. We value...

  • Claims Analyst

    1 month ago


    Manawatu, New Zealand Think Hauora Full time

    Permanent, full-time – Join THINK Hauora's Finance TeamSpecialist task; training will be provided – you will bring your familiarity with databases and the Microsoft SuiteAbout us:At THINK Hauora we are committed to enhancing health and wellbeing within all communities, including Maori, Pasifika, Youth, and LGBTQIA+ communities, across our rohe. We value...

  • Pega Lba

    3 weeks ago


    Manawatu, New Zealand New Zealand Transport Agency Full time

    New Zealand Transport Agency – Manawatu CountyExciting opportunity to join our Technical Business Analysis team!Help embed our Technology principles within NZTA | Waka KotahiWellington or Auckland or Palmerston NorthWork as the Senior Technical BA in the emerging Pega platform within NZTA. This platform has been built up over the last 2 years and is now...

  • Pega Lba

    4 weeks ago


    Manawatu, New Zealand New Zealand Transport Agency Full time

    New Zealand Transport Agency – Manawatu CountyExciting opportunity to join our Technical Business Analysis team!Help embed our Technology principles within NZTA | Waka KotahiWellington or Auckland or Palmerston NorthWork as the Senior Technical BA in the emerging Pega platform within NZTA. This platform has been built up over the last 2 years and is now...