Application Support Analyst

3 days ago

Manawatuwanganui, New Zealand Northland Regional Council Full time

Business/Systems Analysts (Information & Communication Technology) We are carers for Northland's environment and community. Are you one of us? A few things you should know about Northland Regional Council… Our work is ultimately about working together to care for our region's incredible environment and many communities, matching our skills and resources with the vision and aspirations of our people. From healthy waters, protecting our native taonga, developing meaningful relationships with tangata whenua, to creating resilient and adaptable communities in a changing climate. Here at the Northland Regional Council, your work makes a difference to our community. Toitu te whenua, toitu te moana, toitu te tangata. If the land is well, if the sea is well, the people will thrive. The opportunity awaits… Our information services team is looking for an application support guru to ensure the usability and reliability of our core business applications. In this role, you will deliver 2nd and 3rd level support and administration for essential business applications, with a strong emphasis on security and systems administration. You will collaborate closely with key stakeholders within the council and be responsible for maintaining the integrity and currency of our applications through effective release management practices. Additionally, you will conduct root cause analysis on issues, identify appropriate escalation points, and manage issues and requests through to resolution. In addition to providing support, this position will play a key role in maintaining and enhancing the organisation's Enterprise System, which includes Financial, Human Capital, and Asset Management modules, as well as other core Council systems. Therefore, a strong understanding of systems integration and data management in a hybrid cloud environment is essential. The role also requires the ability to collaborate effectively with key service providers. Do you have what it takes? We are looking for someone who can bring the following to our diverse talent pool: A degree or tertiary qualification in Computer Science, Information Technology, or a related field. Proven experience as an Application Support Analyst or in a similar role. Experience in SQL for querying, reporting and managing databases (desirable). Knowledge of cloud computing platforms and services. Knowledge of Release Management methodologies. Strong knowledge of applications, role-based security, and understanding of security and identity management and associated policies. Experience with scripting and automation tools. We understand that sometimes the right person doesn't 'tick all the boxes'. If you don't fit the mould exactly, but truly believe you can help, then tell us. We'll consider it. What's in it for you? Just as you care about your community and environment, NRC cares about you and we are committed to the wellbeing of our people. We celebrate our efforts as a team and recognise every individual for their contribution and dedication to their mahi. We understand the importance of flexibility, so we're committed to alternative working arrangements for our people. We have a range of flexible work arrangements that we can consider to suit the varied lifestyles of our people. What's next? The mahi we do really makes a difference and if you are someone who is motivated to contribute to the management of Northland's environment, please apply. Want to have a korero with us first or just need more information? If so, contact our Technology Operations Manager, Mark McKee ( ). When you hit apply, you will be taken through to our external careers site, and will be able to view the Job description here: JD: Application Support Analyst. Please include a cover letter with your application. Applications close on 11 October 2024 We review applications as they are received; apply now as the close date may change. Please note we will not accept email applications. Applicants for this position should have NZ residency/citizenship or valid NZ work visa. #J-18808-Ljbffr

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